We have a number of vacancies available in our Technology and Change service, ranging from entry level to senior positions. Apply today and be part of the team taking us into the future.

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  • Join us and play a big part in taking our ICT services into the future!

Here at North Yorkshire County Council our Technology and Change Department plays a vital part in improving and developing services across the whole Council for the benefit of our customers and staff. 

By joining us, you'll be working in a dynamic and exciting environment while learning new skills and showcasing your existing knowledge and experience.

We provide IT support to all the services within North Yorkshire County Council and also external stakeholders. This means you'll be involved in interesting and innovate projects across North Yorkshire.

We're currently working on projects in children's health, adult services and digital solutions, so there really is something for everyone to be a part of. No matter what stage of your career you're at, we have something to challenge and develop a wide range of candidates. Join us and you'll be making a real impact on our services and to the people of North Yorkshire.

These roles are critical to providing the necessary developments for the Council to meet its plans for the next few years. Each role is different but all will play a big part in shaping the Council into the future.

Please take a look at what we have to offer and apply below:

Salary: £30,451 to £32,910 per annum
Location: Northallerton
Hours: Full-time
Contract: Established

We are looking for a Product Manager to join our Digital Products and Services team within Technology & Change.

As our Product Manager, you will take products through discovery, alpha, beta and live phases of development with the goal of making Council services simpler, easier and faster to use. You will devise and iterate the product roadmap and backlog, be a champion for user needs, document product knowledge, and communicate plans and progress through various channels including social (eg. Yammer), stakeholder meetings and demos.

The Technology & Change Service provides ICT, digital, change management and customer service which enable the organisation and its partners to achieve their outcomes and continually improve the services we deliver to the people of North Yorkshire and beyond. 

To be successful you will need to:

  • Be educated to Level 3 standard (e.g. A levels, HND/C) or equivalent;
  • Have evidence of continuing professional development in digital/IT environment;
  • Good understanding of Digital product management methodologies including User centric design, and user interaction design;
  • Have working knowledge of requirements elicitation and UX analysis techniques, e.g. user research, Business process testing, user stories, customer journey mapping;
  • Good understanding of Agile Framework and practice
  • Good understanding of change management theory
  • Functional understanding of key technologies to support transformation, e.g. business intelligence, CRM, mobile computing, digital services);
  • Some experience of planning and delivering work successfully in a project or product environment, product lifecycle management, and using the Agile framework.

As a North Yorkshire County Council employee you will have access to some great benefits via our everybody benefit’s scheme such as shopping discounts, home technology and green car salary sacrifice schemes, financial wellbeing and health assured and our employee assistance programme to assist with your health and wellbeing. You will also have access to our local government pension scheme, a generous plan for your retirement with the option to increase your monthly contribution if you so wish.

Key documents

Key dates

  • Closing date: Monday 3 May
  • Interview date: week commencing 10 May 2021

Apply

Contact us and apply

For further information or a discussion about this opportunity, please contact Anne-Louise Arkle on 01609 533050

Salary: £43,857 to £47,782 per annum
Location: Northallerton
Hours: Full-time
Contract: Established

Our team

Our Technology Services is the technical and service delivery arm of Technology and Change; it under-pins all the council’s services and some of its partner’s services. The purpose of the Corporate Systems Team (CST) is to define, design and deliver services to agreed Service Levels. Working with T&C’s Business Relationship Managers the successful candidate will ensure all current and future services enable business outcomes and meet customer expectations.

The role

We are looking for an experienced Services Manager – Corporate Systems who can support, motivate and lead a great team of professionals. You will be responsible for the delivery of technology and change services and products to agreed, achievable service levels and performance targets. You will also arrange and deliver services within budget, plan and review those services as well as contribute to the planning and development of new capabilities.
 
To be successful in this role you will need to have led a team, have in depth knowledge and experience of Service Level Management, and Supplier & Contract management. You must also have a proven track-record in optimising and automating systems management and support. 

Ideally, we are looking for someone with ITIL V4 Foundation but this is not essential as long as you hold a professional qualification or equivalent in the relevant specialism. For an outline of the role please see attached the job specification.

As an organisation, we strongly believe in promoting a work life balance, with flexible working opportunities and modern technology. You may also benefit from homeworking with the occasional requirement to work from the office. You will have access to some great benefits via our everybody benefit’s scheme such as shopping discounts, home technology and green car salary sacrifice schemes, financial wellbeing and health assured and our employee assistance programme to assist with your health and wellbeing. You will also have access to our local government pension scheme, a generous plan for your retirement with the option to increase your monthly contribution if you so wish.  For more information on the benefits we offer, please  see our Total Rewards Brochure (pdf / 1 MB).  

Key documents

Key dates

  • Closing date: Monday 3 May
  • Interview date: Week commencing 10 May

Contact us and apply

For further information or a discussion about this opportunity, please contact Michelle Bellwood on 01609 533360.

Click on apply or alternatively send your CV and cover letter to resourcingsolutions@northyorks.gov.uk quoting SMCP

Apply

Salary: £39,880 to £43,857
Location: Northallerton.  
Hours: Full-time
Contract: Established

The role

An exciting opportunity has arisen to join the Unified Communications, Endpoint and Security Team within Technology and Change. We’re looking for an experienced individual who can help shape the technology strategy and transition our existing product set to meet the demands of a changing workplace. As well as providing 3rd line technical support for many of these technology areas, you will need to mentor and train other staff within the team.

What you will bring

Specific vendor experience in the technology platforms we support would be beneficial; these include PaloAlto firewall, Citrix ADC, Trend security suite, Aruba networking, Microsoft Azure/365 and Mitel/Teams telephony.
 
As Technology Lead, you are responsible for specialist technology areas (domains) within T&Cs’ ICT infrastructure. You will lead a supportive, specialist team, ensuring the continued availability and performance of key products and components. You will also research and develop in line with emerging technologies as well as plan and implement new and changed products and components. As subject matter expert, you will contribute and maintain Technical Architecture standards.

For a detailed outline of the role, please see attached the job specification.

As an organisation, we strongly believe in promoting a work life balance, with flexible working opportunities and modern technology. You may also benefit from homeworking with the occasional requirement to work from the office. You will have access to some great benefits via our everybody benefit’s scheme such as shopping discounts, home technology and green car salary sacrifice schemes, financial wellbeing and health assured and our employee assistance programme to assist with your health and wellbeing. You will also have access to our local government pension scheme, a generous plan for your retirement with the option to increase your monthly contribution if you so wish.  For more information on the benefits we offer, please  see our Total Rewards Brochure (pdf / 1 MB)

Key documents

Key dates

  • Closing date: Monday 3 May
  • Interview date: Week commencing 10 May 

All interviews will be held via Microsoft Teams.

Contact us and apply

For further information or a discussion about this opportunity, please contact Mark Stott on 01609 533556

To apply click on apply or alternatively send your CV to resourcingsolutions@northyorks.gov.uk quoting TL by midnight Monday 3 May

Apply

Salary: £43,857 to £47,782 per annum
Location: Northallerton
Hours: Full-time
Contract: Established

The role

We’re seeking an enthusiastic, self-motivated and experienced Senior Programme and Service Management Officer to lead and support our Programme Management Office (PMO) and Service Management Office (SMO) teams. This is a fantastic opportunity for a current programme manager or service delivery manager who wants to progress to the next level.

You will be responsible for setting, maintaining and promoting portfolio and Service standards to ensure a professional, consistent and proportionate approach to managing projects and programmes, and service management across T&C and where appropriate the organisation and support continuous development and improvement. You will also ensure, via quality and organisational assurance, that projects and programmes, and services are managed appropriately and robustly within the standards we have set and provide a clear audit trail for accountability.

What you will bring

To be successful in this role you will need to have significant experience of leading a PMO or SMO function in a fast paced, multi-disciplinary environment, excellent understanding and practical application of portfolio management methodologies and in depth understanding of statutory requirements including equality standards and quality management systems. 

Ideally, we are looking for someone with ITIL practitioner, Management of Portfolios or Portfolio, and Programme and Projects Office practitioner or equivalent experience but this is not essential as long as you hold a qualifications or equivalent relevant experience. 

As an organisation, we strongly believe in promoting a work life balance, with flexible working opportunities and modern technology. You may also benefit from homeworking with the occasional requirement to work from the office. You will have access to some great benefits via our everybody benefit’s scheme such as shopping discounts, home technology and green car salary sacrifice schemes, financial wellbeing and health assured and our employee assistance programme to assist with your health and wellbeing. You will also have access to our local government pension scheme, a generous plan for your retirement with the option to increase your monthly contribution if you so wish. For more information on the benefits we offer please  see our Total Rewards Brochure (pdf / 1 MB).

Key documents

Key dates

  • Closing date: Sunday 11 April 2021
  • Interview date: Week commencing 26 April 2021

Contact us and apply

For further information or a discussion about this opportunity, please contact Jon Learoyd on 01609 536389.

Apply - Senior Programme and Service Management Officer

Salary: £30,451 to £32,910 per annum
Location: Northallerton
Hours: Full time
Contract: Established

The role

We currently have some exciting opportunities for Project Managers at Level 1 to join our team as we prepare to deliver the next phase of transformation in North Yorkshire. As a Project Manager you will lead on the planning and implementation of designated projects and ensure they are delivered on time and within budget. You will work closely with the project sponsor, the project board and senior service area managers to ensure that there is a robust business case for change, and then to plan and deliver strategically important Council projects. 

You will lead multi-disciplinary project teams throughout the lifecycle of agreed projects, planning and monitoring activity across a number of inter-related work streams to ensure successful delivery within cost, time and quality requirements. It will be your responsibility to secure and manage project resources from across the organisation, and to manage project activity on a daily basis, using the Council’s established project management methodology. 

What you will bring

To be successful in this role you will need to have knowledge and experience of project management techniques and tools and strong leadership qualities. You will have a relevant degree and/or equivalent experience, and where possible, professional training in recognised project management methodologies. You will have experience of successfully managing stakeholders and resources to deliver organisational change. For a detailed outline of the role please see the job specification.

We are especially interested to hear from those who have expertise in technical project management, but will welcome all applications. 

Working in Technology and Change you will be surrounded by a supportive, established team of change management professionals who will help you grow and develop within this role. As a North Yorkshire County Council employee you will have access to some great benefits via our everybody benefit’s scheme such as shopping discounts, home technology and green car salary sacrifice schemes, financial wellbeing and health assured and our employee assistance programme to assist with your health and wellbeing. You will also have access to our local government pension scheme, a generous plan for your retirement with the option to increase your monthly contribution if you so wish. For more information on the benefits we offer please  see our Total Rewards Brochure (pdf / 1 MB).

Key documents

Key dates

  • Closing date: Sunday 11 April 2021
  • Interview date: Week commencing 26 April 2021

Contact us and apply

For further information or a discussion about this opportunity, please contact Vicki Connelly at Vicki.Connelly@northyorks.gov.uk.

Apply - Project Manager Level 1

Salary: £39,880 to £43,857 per annum
Location: Northallerton
Hours: Full-time
Contract: Established

The role

We currently have some exciting opportunities for Project Managers at Level 2 to join our team as we prepare to deliver the next phase of transformation in North Yorkshire. As a Project Manager you will lead on the planning and implementation of designated projects and ensure they are delivered on time and within budget. You will work closely with the project sponsor, the project board and senior service area managers to ensure that there is a robust business case for change, and then to plan and deliver strategically important Council projects. 

You will lead multi-disciplinary project teams throughout the lifecycle of agreed projects, planning and monitoring activity across a number of inter-related work streams to ensure successful delivery within cost, time and quality requirements. It will be your responsibility to secure and manage project resources from across the organisation, and to manage project activity on a daily basis, using the Council’s established project management methodology. 

What you will bring

To be successful in these roles you will need to have knowledge and experience of project management techniques and tools and strong leadership qualities. You will have a relevant degree and/or equivalent experience, and where possible, professional training in recognised project management methodologies. You will have experience of successfully managing stakeholders and resources to deliver organisational change. For a detailed outline of the role please see the job specification.

We are especially interested to hear from those who have expertise in technical project management, but will welcome all applications. 

Working in Technology and Change you will be surrounded by a supportive, established team of change management professionals who will help you grow and develop within this role. As a North Yorkshire County Council employee you will have access to some great benefits via our everybody benefit’s scheme such as shopping discounts, home technology and green car salary sacrifice schemes, financial wellbeing and health assured and our employee assistance programme to assist with your health and wellbeing. You will also have access to our local government pension scheme, a generous plan for your retirement with the option to increase your monthly contribution if you so wish. For more information on the benefits we offer please  see our Total Rewards Brochure (pdf / 1 MB)

Key documents

Key dates

  • Closing date: Sunday 11 April 2021
  • Interview date: Week commencing 26 April 2021

Contact us and apply

For further information or a discussion about this opportunity, please contact Vicki Connelly at Vicki.Connelly@northyorks.gov.uk.

Apply - Project Manager Level 2

Salary: £27,741 to £30,451 per annum
Location: Northallerton
Hours: Full-time
Contract: Established

Are you passionate about technology and systems development? Do you have a drive to develop and continuously improve financial application systems? Are you looking for a new challenge?

As a Systems Development Officer you will be part of a large team of 40 people in Corporate Systems. Sitting within the Council’s Technology and Change Department, our team’s overall aim is to ensure the effective operation of key management information systems, so if you are looking for an opportunity to deliver, develop and support a range of systems across a vast network of offices, external users and partners, then this could be an exciting opportunity for you.  

Based in Northallerton*, you will be working in a team who strives to foster a friendly and professional working environment where individual effort and team work is recognised and valued both by customers and colleagues alike. We encourage a positive work/life balance through flexible and home working practices and we are committed to developing our staff through on the job experience and professional training opportunities. 

You will act as a lead for nominated financial applications, supporting your colleagues across a varied portfolio, including (but not limited to): accounting systems, an income management system and BACS Bureau. A basic understanding and knowledge of Accountancy is preferred but not essential. 

You will truly become a systems expert, working collaboratively with internal and external partners, organisations and third party suppliers to help shape the current design and future developments of systems to meet business and statutory requirements. You will also be responsible for the successful testing and implementation of any new bespoke system developments, components and upgrade changes, as well as providing a professional, high quality second line support service. 

Serving a workforce in excess of 20,000 people based in locations across North Yorkshire as well as external partners, we would be interested in hearing from you if you have significant experience in supporting, implementing and developing financial systems as well as data manipulation and API expertise. As an IT professional, excellent customer service and relationship building skills are a must. 

*The successful candidate may be required to work full-time from home initially, in compliance with latest Covid-19 restrictions. 

Occasional out of hours working may be required to support system upgrades and changes, as well as occasional travel to other NYCC sites and supplier events.

Key documents

Key dates

  • Closing date: Sunday 11 April 2021
  • Interview date: 14/15 April 2021

Contact us and apply

For further information or a discussion about this opportunity, please contact Zoe Hide, CST Product Owner on 01609 534341 or Natalie Cronin – Corporate Service Owner on 01609 797694.

Apply

Salary: £27,741 to £30,451 per annum
Location: Northallerton
Hours: Full-time
Contract: Established

Are you passionate about technology and systems development? Do you have a drive to develop and continuously improve financial application systems? Are you looking for a new challenge?

As a Systems Development Officer you will be part of a large team of 40 people in Corporate Systems. Sitting within the Council’s Technology and Change Department, our team’s overall aim is to ensure the effective operation of key management information systems, so if you are looking for an opportunity to deliver, develop and support a range of systems across a vast network of offices, external users and partners, then this could be an exciting opportunity for you.  

Based in Northallerton*, you will be working in a team who strives to foster a friendly and professional working environment where individual effort and team work is recognised and valued both by customers and colleagues alike. We encourage a positive work/life balance through flexible and home working practices and we are committed to developing our staff through on the job experience and professional training opportunities. 

You will act as a lead for nominated financial applications, supporting your colleagues across a varied portfolio, including (but not limited to): accounting systems, an income management system and BACS Bureau. A basic understanding and knowledge of Accountancy is preferred but not essential. 

You will truly become a systems expert, working collaboratively with internal and external partners, organisations and third party suppliers to help shape the current design and future developments of systems to meet business and statutory requirements. You will also be responsible for the successful testing and implementation of any new bespoke system developments, components and upgrade changes, as well as providing a professional, high quality second line support service. 

Serving a workforce in excess of 20,000 people based in locations across North Yorkshire as well as external partners, we would be interested in hearing from you if you have significant experience in supporting, implementing and developing financial systems as well as data manipulation and API expertise. As an IT professional, excellent customer service and relationship building skills are a must. 

*The successful candidate may be required to work full-time from home initially, in compliance with latest Covid-19 restrictions. 

Occasional out of hours working may be required to support system upgrades and changes, as well as occasional travel to other NYCC sites and supplier events.

Key documents

Key dates

  • Closing date: Sunday 11 April 2021
  • Interview date: week commencing 19 April 2021

Contact us and apply

For further information or a discussion about this opportunity, please contact Louise Woodward, Product Owner on 01609 532065 or Lorena Phillips – Corporate Service Owner on 01609 798189. 

Apply

Salary: £43,857 to £47,782
Location: County Hall, Northallerton
Hours: Full-time
Contract: Permanent and temporary contracts available 

Are you someone who is innovative and has the ability to oversee the delivery of strategic projects?
Would you like to work for an organisation that is continually looking to improve how it operates its services? Do you have the passion to take our business strategy one step further? 

The role

We are looking for a Senior Project Manager to lead the implementation of large, complex projects. You will work closely with a wide range of senior internal and external stakeholders, including senior managers and staff across the organisation and within partner organisations, to ensure the successful delivery of projects. You will ensure appropriate governance routes are mapped and understood and undertake complex planning to ensure successful delivery.   You will be part of the management team for the Projects and Programmes function and will offer direct support and coaching to those involved in the delivery of change.

Please note this is a politically restricted role. 

What you will bring

To be successful in this role you will need to have knowledge and experience of project and programme management techniques and tools and strong leadership qualities. You will have a relevant degree and / or equivalent experience, and where possible, professional training in recognised project and change management methodologies. You will have experience of successfully managing complex stakeholders and resources to deliver high profile organisational change. For a detailed outline of the role please see the job specification.

Working in Technology and Change you will be surrounded by a supportive, established team of change management professionals who will help you grow and develop within this role. As a North Yorkshire County Council employee you will have access to some great benefits via our everybody benefit’s scheme such as shopping discounts, home technology and green car salary sacrifice schemes, financial wellbeing and health assured and our employee assistance programme to assist with your health and wellbeing. You will also have access to our local government pension scheme, a generous plan for your retirement with the option to increase your monthly contribution if you so wish. For more information on the benefits we offer please  see our Total Rewards Brochure (pdf / 1 MB).

Key documents

Key dates

  • Closing date: Sunday 11 April 2021
  • Interview date: Week commencing 26 April 2021

Interviews will be held via Microsoft Teams.

Contact us and apply

For further information or a discussion about this opportunity, please contact Gemma Dickinson at Gemma.Dickinson@northyorks.gov.uk.

Apply - Senior Project Manager

Find out about working for Technology and Change

Technology and Change is an exciting, innovative and friendly service to work for, with staff committed to supporting services across the Council to deliver the best possible outcomes to our local residents.

The benefits of working for North Yorkshire County Council are:

  • The opportunity to work from home;
  • An established flexi-time system;
  • Generous annual leave;
  • A strong commitment to staff development, with many training and development opportunities available; and
  • Good transport links in the area, including road and rail.

 More benefits can be found in our Total Rewards brochure (pdf / 1 MB).

This is an exciting opportunity to join an ambitious team during a time of considerable change, and contribute to the challenges and opportunities that exist, both present and future.

Find out more about working for our Technology and Change service here.

You can find out more about the benefits of working for the Council here.