Let us know what you think of the local offer, and find out what we’ve done with the feedback you’ve given us.
We worked with families, young people and organisations to produce this local offer area of our website to help you find information that you need.
We like to hear your views on our services and our website, so we can improve things for you. If you cannot find something, or find that some of the links are broken, or you would like to give us any feedback on our local offer website, please contact us by:
- emailing us at SEND@northyorks.gov.uk;
- phoning the SEN admin support team on 01609 535002; or
- using our online feedback form.
You said, we did
Families have been engaged throughout the development of the local offer and feedback forms a fundamental part of its ongoing development. See below for examples of how we've acted on what you've told us to improve the local offer.
|You said||We did|
|Not a lot of people know about the local offer.||Information, including how to get involved, is now sent out with each letter about the SEND assessment and review process to all schools, parents, carers and professionals. Leaflets are displayed in libraries and children’s centres advising people of the local offer. A communications plan is being developed to ensure everyone knows of and has access to the local offer.|
|The website looks boring.||We changed the corporate look and feel of the site and introduced videos, pictures and more colour to make it look more interesting.|
|We don’t know who should be doing what and what we should do if our child is struggling at school.||We provided clear information on what you can expect your child’s school to do, and how to ask for help if you are having difficulty.|
|We don’t know who to contact for help.||We provided better information to our customer contact centre so that they can direct you to the right person the first time. We also improved the contact details on all of our local offer pages. |
|We don’t find out what’s happening.||We have put lots of information relating to SEND groups and activities in the North Yorkshire community directory, and we are now working on a calendar of events to help you easily and quickly find out what is happening in your local area.|
|Not everyone has access to the internet.||A leaflet has been distributed to multiple agencies, as well as children’s centres and libraries, advising how to get hold of information and how to access the internet at libraries. |
|Some people with certain conditions find it difficult to access your website. We would like to be able to change the colours and read out the text to us.||We improved our information on how to make certain changes to the text when using the website.|
|There is too much text to take in.||We are updating our pages to make the content easy to read and understand.|