YorBus is our new, flexible, on-demand bus service that connects the pilot area of Ripon, Masham, Bedale and surrounding villages.
Rather than waiting at a bus stop for a bus to arrive at a certain time, YorBus allows you to book when you are ready to travel in the service area. You can book via the YorBus app, which is easy to use and you can track the progress of your driver. Then you simply turn up at your chosen bus stop at the time specified to await the arrival of YorBus.
You can book in 4 easy steps:
- Download the YorBus mobile phone app from the Apple App Store or the Google Play Store.
- Register your details
- Select where you want to travel to and what time
- Wait for YorBus to pick you up at your chosen bus stop!
If you need help using the app, watch our step-by-step video guide.
For those unable to book using the app, you can call our customer service centre on 01609 780780. This line is only available between 8am and 5:30pm.
Please be patient during busy periods - if you need to reach your location at a certain time, please ensure you book early to take any delays into account. If the app states all seats are filled, check back every 10 minutes for seats to become available.
What times the YorBus service runs
YorBus runs Monday to Saturday during the following times:
- Monday to Friday: 6:55am to 6pm
- Saturdays: 9am to 6pm
YorBus will not run on Bank Holidays.
Currently, the YorBus pilot scheme will cover Ripon, Masham, Bedale, and surrounding villages.
How much it costs
The cost of using the bus is a flat fare:
- £1.20 for adults
- 65p for children between the ages of 5-17
- free for children under 5
Concessionary passengers can use their bus passes as they would normally. Find out more about bus passes.
Frequently Asked Questions
To use the app, your phone will require the following operating systems as a minimum: iOS 11.0 (or later), Android v5.0 (or later). The app has been created by via, a software company specialising in Demand Responsive Travel.
The YorBus service is available for anyone in the operating area to use.
Yes, the bus is accessible with low floor access, making it easier to board for those who have mobility issues or are boarding with a pushchair or buggy. There is an access ramp at the entrance - if you require the ramp to be lowered when you board or alight the bus, please ask your driver for assistance.
YorBus has a priority seating area for the elderly, those with a disability, and those who are less able to stand.
YorBus is wheelchair accessible and has a dedicated wheelchair space. Wheelchairs must be positioned with the brakes on and with the back of the chair against the backrest.
Yes, you can take a push chair on the bus, but you may need to fold it when the bus is busy. We cannot allow the bus aisle to be blocked for safety reasons.
This service may be operated using a bus that requires the use of tie downs for wheelchairs or scooters. The driver will attach these tie downs after boarding. Not all wheelchairs are suitable for use as a seat in transport. Not all scooters can be transported.
We offer a suitability check for wheelchairs and scooters - please contact firstname.lastname@example.org to arrange a check.
You can cancel your booking through the app. If you can't use the app you'll also be able to cancel by calling us. Cancellations will not be charged.
To use the app, your phone will require the following operating systems as a minimum: iOS 11.0 (or later), Android v5.0 (or later). The app has been created by Via, a software company specialising in Demand Responsive Travel.
Yes, customers need to create a YorBus account to use the service. To do this they will need an email address and a mobile telephone number.
If customers do not have an email address, they can create an account through the Customer Service Centre on 01609 780780 but will not be able to use the app.
No, if you do not have an email address or a smartphone or tablet, you will be able to create an account over the phone.
We need your telephone number so that we can let you know in the unlikely event that there is a problem with the bus getting to you.
We are committed to ensuring that as many communities as possible have transport services, whilst at the same time balancing available budgets and responding to austerity and savings required. We are also committed to providing innovative solutions when and where appropriate and as such is introducing this new Digital Demand Responsive Service for a trial period, anticipated to be 12 months.
This pilot area of the county will be provided with a flexible transport service, where transport is shared and vehicles vary their routes based on demand rather than using a fixed route or timetable, therefore providing transport that would react to local needs. The pilot will be regularly reviewed and will help inform a decision to wider roll out within the county.
Payments are to be taken on the bus, either with cash or using our card payment facilities.
No, YorBus is an on-demand responsive service – this means the bus can only be booked when you need to use the service.
If you need to reach your destination at a certain time, it is advised you book to complete your journey early in order to take any delays and busy periods into account. If the app states all seats are filled, check back every 10 minutes for seats to become available.
Section 1- Introduction
These Terms of Service (“Terms of Service”) govern the access or use by you of applications, websites, content, products, and services (the “Services”) made available by North Yorkshire County Council trading as YorBus (hereinafter “Yorbus” and or “we”, or “us”). Please read these terms and conditions of service carefully before accessing or using the service.
Your access and use of the Services constitutes your agreement to be bound by these Terms of Service, which establish a contractual relationship between you and YorBus. If you do not agree to these Terms of Service, you may not access or use the Services. YorBus may amend these Terms of Service from time to time. Amendments will be effective upon YorBus posting of such updated Terms of Service at this location. Your continued access or use of the Services after such posting constitutes your consent to be bound by the Terms of Service, as amended.
These Terms of Service apply in conjunction with YorBus’ Conditions of Carriage (“Conditions of Carriage”) that govern your rights and obligations whilst travelling on services operated by YorBus.
Section 2 - The Services
The Services constitute a technology platform that enables users of the YorBus mobile app (the “App”) to, among other things, request, schedule, and pay for rides provided through the Viavan system. Unless otherwise agreed to by YorBus in a separate written agreement with you, the Services are made available solely for your personal, non-commercial use.
Section 3 - Eligibility to Use the Service
By using the YorBus app, you represent that you are at least 18 years old, or that you are 18 years old and you have given us your consent to allow any of your minor dependents to use this site. If you are a parent or guardian of a minor who has registered for or used the Service without your consent, please contact us at email@example.com .
Section 4 - Your Account and Login Credentials
To use the Service, you may need to log in by providing a username, password, and mobile phone number. Your account is personal to you, and you may not share your account information with, or allow access to your account by, any third party. As you will be responsible for all activity that occurs under your access credentials (including, without limitation, the behaviour of any other people that travel in your party), you agree to use reasonable efforts to prevent unauthorized access to or use of the Service and to preserve the confidentiality of your username and password, and any device that you use to access the Service.
You are responsible for your login credentials and for keeping your information accurate. You are responsible for any activity resulting from the use of your login credentials on the Service. You represent and warrant that the information you provide to YorBus upon use of the Service and at all other times will be true, accurate, current, and complete.
You agree to notify us immediately of any breach in secrecy of your login information. If you have any reason to believe that your account information has been compromised or that your account has been accessed by a third party, you agree to immediately notify YorBus by email at firstname.lastname@example.org and be solely responsible for the losses incurred due to any unauthorized use of your account.
If you choose to set up your Account to electronically pay, you will also be required to provide a valid payment method (either a credit card or accepted payment partner). You agree to maintain accurate, complete, and up-to-date information in your Account. You grant YorBus the right to provide any information you submit to third parties for purposes of facilitating the completion of any transactions initiated by you or on your behalf.
Section 5 - License
Subject to your compliance with these Terms of Service, YorBus grants you a limited, non-exclusive, non-sub licensable, revocable, non-transferable license to: (i) access and use the App on your personal mobile device solely in connection with your use of the Services; and (ii) access and use any content, information, and related materials that may be made available through the Services, in each case solely for your personal, non-commercial use. Any rights not expressly granted herein are reserved by YorBus’ licensors.
Although YorBus strives to provide content, information, and related materials that are both useful and accurate, the nature of the data and other information available via the Services is subject to frequent change. Accordingly, the content, information, and related materials available via the Services may not be up-to-date, accurate, or complete at all times.
Section 6 - Code of Conduct
In connection with your use of the Services, you agree that you will not:
- Restrict or inhibit any other user from using the Services, including, without limitation, by means of “hacking” or defacing any portion of the Services;
- Use the Services for any unlawful purpose;
- Transmit any software or other materials that contain any viruses, worms, Trojan horses, defects, date bombs, time bombs or other items of a destructive or malicious nature;
- Modify, copy, change, adapt, sub-license, translate, sell, reverse engineer, decompile or disassemble any portion of the Services or otherwise attempt to derive any source code or underlying ideas or algorithms of any part of the Services;
- Remove any copyright, trademark or other proprietary rights notices contained on the Services or “frame” or “mirror” any part of the Services;
- Use any robot, spider, offline reader, site search/retrieval application or other manual or automatic device or process to retrieve, index, data mine or in any way reproduce or circumvent the navigational structure or presentation of the Services or its contents without our prior written consent; or
- Take any action that imposes or may impose an unreasonable or disproportionately large load on our (or our third party providers’) infrastructure.
As a consequence for violating the code of conduct, YorBus reserves the right to block passengers from using the service via the app.
Section 7 - Mobile Ticketing
A mobile ticket refers to a type of pass or ride credit, purchased through the App using an Apple, Android or Windows smartphone or mobile device. The security of your mobile device or pass is your responsibility. In the event that the pass or your mobile device is lost or stolen, YorBus will not provide a duplicate or replacement pass. You cannot print or transfer ride credits or passes purchased through the app.
Section 8 - Consent to Receive Emails and Text Messages
By creating an Account, you agree that the Services may send you informational emails and text (SMS) messages as part of the normal business operation of your use of the Services. You may opt-out of receiving emails and text (SMS) messages from YorBus at any time. You acknowledge that opting out of receiving emails or text (SMS) messages may impact your use of the Services.
Section 9 - Network Access and Devices
You are responsible for obtaining the data network access necessary to use the Services. Your mobile network’s data and messaging rates and fees may apply if you access or use the Services from a wireless-enabled device. You are responsible for acquiring and updating compatible hardware or devices necessary to access and use the Services and the Application and any updates thereto. YorBus does not guarantee that the Services, or any portion thereof, will function on any particular hardware or devices. In addition, the Services may be subject to malfunctions and delays inherent in the use of the Internet and electronic communications.
As referred to at section 1 above, these Terms of Service apply in conjunction with YorBus’ Conditions of Carriage that govern your rights and obligations whilst travelling on services operated by YorBus.