YorBus is our new, flexible, on-demand bus service that connects the pilot area of Ripon, Masham, Bedale and surrounding villages.

Rather than waiting at a bus stop for a bus to arrive at a certain time, YorBus allows you to book the time you would like to travel in the service area. You can book via the YorBus app, which is easy to use and you can track the progress of your driver. Then you simply turn up at your chosen bus stop at the time specified to await the arrival of YorBus.

 

Download the app

The YorBus app will be available to download from the App Store and Google Play store from 28 June with the YorBus service launching on 1 July.


What times the YorBus service runs

YorBus runs Monday to Saturday during the following times:

  • Monday to Friday: 6:55am to 6pm
  • Saturdays: 9am to 6pm

YorBus will not run on Bank Holidays.

Currently, the YorBus pilot scheme will cover Ripon, Masham, Bedale, and surrounding villages.

How much it costs

The cost of using the bus is a flat fare:

  • £1.20 for adults
  • 65p for children between the ages of 5-17
  • free for children under 5

Concessionary passengers can use their bus passes as they would normally. Find out more about bus passes.

Map showing Ripon, Masham and Bedale

Frequently Asked Questions

The YorBus service is available for anyone in the operating area to use.

Yes, the bus is accessible with low floor access, making it easier to board for those who have mobility issues or are boarding with a pushchair or buggy. There is an access ramp at the entrance - if you require the ramp to be lowered when you board or alight the bus, please ask your driver for assistance.

YorBus has a priority seating area for the elderly, those with a disability, and those who are less able to stand.

YorBus is wheelchair accessible and has a dedicated wheelchair space. Wheelchairs must be positioned with the brakes on and with the back of the chair against the backrest.

Yes, you can take a push chair on the bus, but you may need to fold it when the bus is busy. We cannot allow the bus aisle to be blocked for safety reasons.

You can cancel your booking through the app. If you can't use the app you'll also be able to cancel by calling us. Cancellations will not be charged.

To use the app, your phone will require the following operating systems as a minimum: iOS 11.0 (or later), Android v5.0 (or later). The app has been created by Via, a software company specialising in Demand Responsive Travel.

Yes, customers need to create a YorBus account to use the service. To do this they will need an email address and a mobile telephone number.

No, if you do not have an email address or a smartphone or tablet, you will be able to create an account over the phone. 

We need your telephone number so that we can let you know in the unlikely event that there is a problem with the bus getting to you.

We are committed to ensuring that as many communities as possible have transport services, whilst at the same time balancing available budgets and responding to austerity and savings required. We are also committed to providing innovative solutions when and where appropriate and as such is introducing this new Digital Demand Responsive Service for a trial period, anticipated to be 12 months.

This pilot area of the county will be provided with a flexible transport service, where transport is shared and vehicles vary their routes based on demand rather than using a fixed route or timetable, therefore providing transport that would react to local needs. The pilot will be regularly reviewed and will help inform a decision to wider roll out within the county.

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