YorBus is our new, flexible, on-demand bus service that connects the pilot area of Ripon, Masham, Bedale and surrounding villages.
Rather than waiting at a bus stop for a bus to arrive at a certain time, YorBus allows you to book when you are ready to travel in the service area. You can book via the YorBus app, which is easy to use and you can track the progress of your driver. Then you simply turn up at your chosen bus stop at the time specified to await the arrival of YorBus.
You can book in 6 easy steps:
- Download the YorBus mobile phone app from the Apple App Store or the Google Play Store.
- Register your details
- Enter any promo codes in the app
- Select where you want to travel to and choose a time
- If required, you can pre-book your journey up to 1 day in advance by choosing the ‘schedule’ option
- Wait for YorBus to pick you up at your chosen bus stop!
If you need help using the app, watch our step-by-step video guide.
For those unable to book using the app, you can call our customer service centre on 01609 780780. This line is only available between 8am and 5:30pm.
Please be patient during busy periods - if you need to reach your location at a certain time, please ensure you book early to take any delays into account. If the app states all seats are filled, check back every 10 minutes for seats to become available.
What times the YorBus service runs
YorBus runs Monday to Saturday during the following times:
- Monday to Friday: 6:55am to 6pm
- Saturdays: 9am to 6pm
YorBus will not run on Bank Holidays.
Currently, the YorBus pilot scheme will cover Ripon, Masham, Bedale, and surrounding villages.
How much it costs
The cost of using the bus is a flat fare:
- £2 for adults
- £1 for children between the ages of 5 and 17
- free for children under 5
Concessionary passengers can use their bus passes as they would normally. Find out more about bus passes.
Prices are from the 1 August 2022.
Frequently Asked Questions
Yes, from 1 August 2022, there will be the functionality to pre-book journeys a day in advance!
Just enter the time you would need to arrive at/depart from your destination in the app. The evening before your trip, we will text you a ‘travel window’ with a 30 minute slot. Shortly before the start of this window, you will be provided with a more exact time that YorBus will collect you from your chosen pick-up point.
Please ensure you arrive in good time for pick-up, or cancel your journey as soon as you can if it is no longer required.
The easiest way to pre-book a YorBus journey would be via the app. However if you do not have access to the app, bookings can be made by calling the our customer service centre on 01609 780780 between 8am and 5:30pm on weekdays.
To book via the YorBus app:
1. Search for pick up and drop off locations as normal. The app comes up with an on-demand proposal, but you can pre-book for up to a day by advance by clicking the ‘schedule’ button located on the bottom right of the screen.
2. Choose a depart at/arrive by time.
3. Then choose a set drop off time, which will then take you to the third screen with the proposed time.
4. If you have pre-booked the day before, you will get a 30-minute pick-up slot sent to you via SMS text message the night before you wish to travel.
5. On the day of travel, you will then receive a more precise pick-up time shortly before the start of the 30-minute slot provided.
6. Shortly before your journey, you will be sent SMS text messages to alert when YorBus is on its way to collect you from your selected pick-up point. Make your way to your pick-up point in good time for the time specified.
7. If you no longer require the booking, please ensure you cancel the booking as soon as possible.
YorBus is designed to identify the nearest bus stops to your location and destination; it is unable to operate like a taxi and pick up or drop off at homes.
For areas in the pilot area which aren’t served by an existing bus stop but where there is a wider need for transport links, we will consider adding virtual bus stops. You can contact us with suggestions at Passenger.Transport@northyorks.gov.uk.
To use the app, your phone will require the following operating systems as a minimum: iOS 11.0 (or later), Android v5.0 (or later). The app has been created by via, a software company specialising in Demand Responsive Travel.
The YorBus service is available for anyone in the operating area to use.
Yes, the bus is accessible with low floor access, making it easier to board for those who have mobility issues or are boarding with a pushchair or buggy. There is an access ramp at the entrance - if you require the ramp to be lowered when you board or alight the bus, please ask your driver for assistance.
YorBus has a priority seating area for the elderly, those with a disability, and those who are less able to stand.
YorBus is wheelchair accessible and has a dedicated wheelchair space. Wheelchairs must be positioned with the brakes on and with the back of the chair against the backrest.
Yes, you can take a push chair on the bus, but you may need to fold it when the bus is busy. We cannot allow the bus aisle to be blocked for safety reasons.
This service may be operated using a bus that requires the use of tie downs for wheelchairs or scooters. The driver will attach these tie downs after boarding. Not all wheelchairs are suitable for use as a seat in transport. Not all scooters can be transported.
We offer a suitability check for wheelchairs and scooters - please contact firstname.lastname@example.org to arrange a check.
You can cancel your booking through the app. If you can't use the app you'll also be able to cancel by calling us. Cancellations will not be charged.
To use the app, your phone will require the following operating systems as a minimum: iOS 11.0 (or later), Android v5.0 (or later). The app has been created by Via, a software company specialising in Demand Responsive Travel.
Yes, customers need to create a YorBus account to use the service. To do this they will need an email address and a mobile telephone number.
If customers do not have an email address, they can create an account through the Customer Service Centre on 01609 780780 but will not be able to use the app.
No, if you do not have an email address or a smartphone or tablet, you will be able to create an account over the phone.
We need your telephone number so that we can let you know in the unlikely event that there is a problem with the bus getting to you.
We are committed to ensuring that as many communities as possible have transport services, whilst at the same time balancing available budgets and responding to austerity and savings required. We are also committed to providing innovative solutions when and where appropriate and as such is introducing this new Digital Demand Responsive Service for a trial period, anticipated to be 12 months.
This pilot area of the county will be provided with a flexible transport service, where transport is shared and vehicles vary their routes based on demand rather than using a fixed route or timetable, therefore providing transport that would react to local needs. The pilot will be regularly reviewed and will help inform a decision to wider roll out within the county.
Payments are to be taken on the bus, either with cash or using our card payment facilities.
Section 1- Introduction
These Terms of Service (“Terms of Service”) govern the access or use by you of applications, websites, content, products, and services (the “Services”) made available by North Yorkshire County Council trading as YorBus (hereinafter “Yorbus” and or “we”, or “us”). Please read these terms and conditions of service carefully before accessing or using the service.
Your access and use of the Services constitutes your agreement to be bound by these Terms of Service, which establish a contractual relationship between you and YorBus. If you do not agree to these Terms of Service, you may not access or use the Services. YorBus may amend these Terms of Service from time to time. Amendments will be effective upon YorBus posting of such updated Terms of Service at this location. Your continued access or use of the Services after such posting constitutes your consent to be bound by the Terms of Service, as amended.
These Terms of Service apply in conjunction with YorBus’ Conditions of Carriage (“Conditions of Carriage”) that govern your rights and obligations whilst travelling on services operated by YorBus.
Section 2 - The Services
The Services constitute a technology platform that enables users of the YorBus mobile app (the “App”) to, among other things, request, schedule, and pay for rides provided through the Viavan system. Unless otherwise agreed to by YorBus in a separate written agreement with you, the Services are made available solely for your personal, non-commercial use.
Section 3 - Eligibility to Use the Service
By using the YorBus app, you represent that you are at least 18 years old, or that you are 18 years old and you have given us your consent to allow any of your minor dependents to use this site. If you are a parent or guardian of a minor who has registered for or used the Service without your consent, please contact us at email@example.com .
Section 4 - Your Account and Login Credentials
To use the Service, you may need to log in by providing a username, password, and mobile phone number. Your account is personal to you, and you may not share your account information with, or allow access to your account by, any third party. As you will be responsible for all activity that occurs under your access credentials (including, without limitation, the behaviour of any other people that travel in your party), you agree to use reasonable efforts to prevent unauthorized access to or use of the Service and to preserve the confidentiality of your username and password, and any device that you use to access the Service.
You are responsible for your login credentials and for keeping your information accurate. You are responsible for any activity resulting from the use of your login credentials on the Service. You represent and warrant that the information you provide to YorBus upon use of the Service and at all other times will be true, accurate, current, and complete.
You agree to notify us immediately of any breach in secrecy of your login information. If you have any reason to believe that your account information has been compromised or that your account has been accessed by a third party, you agree to immediately notify YorBus by email at firstname.lastname@example.org and be solely responsible for the losses incurred due to any unauthorized use of your account.
If you choose to set up your Account to electronically pay, you will also be required to provide a valid payment method (either a credit card or accepted payment partner). You agree to maintain accurate, complete, and up-to-date information in your Account. You grant YorBus the right to provide any information you submit to third parties for purposes of facilitating the completion of any transactions initiated by you or on your behalf.
Section 5 - License
Subject to your compliance with these Terms of Service, YorBus grants you a limited, non-exclusive, non-sub licensable, revocable, non-transferable license to: (i) access and use the App on your personal mobile device solely in connection with your use of the Services; and (ii) access and use any content, information, and related materials that may be made available through the Services, in each case solely for your personal, non-commercial use. Any rights not expressly granted herein are reserved by YorBus’ licensors.
Although YorBus strives to provide content, information, and related materials that are both useful and accurate, the nature of the data and other information available via the Services is subject to frequent change. Accordingly, the content, information, and related materials available via the Services may not be up-to-date, accurate, or complete at all times.
Section 6 - Code of Conduct
In connection with your use of the Services, you agree that you will not:
- Restrict or inhibit any other user from using the Services, including, without limitation, by means of “hacking” or defacing any portion of the Services;
- Use the Services for any unlawful purpose;
- Transmit any software or other materials that contain any viruses, worms, Trojan horses, defects, date bombs, time bombs or other items of a destructive or malicious nature;
- Modify, copy, change, adapt, sub-license, translate, sell, reverse engineer, decompile or disassemble any portion of the Services or otherwise attempt to derive any source code or underlying ideas or algorithms of any part of the Services;
- Remove any copyright, trademark or other proprietary rights notices contained on the Services or “frame” or “mirror” any part of the Services;
- Use any robot, spider, offline reader, site search/retrieval application or other manual or automatic device or process to retrieve, index, data mine or in any way reproduce or circumvent the navigational structure or presentation of the Services or its contents without our prior written consent; or
- Take any action that imposes or may impose an unreasonable or disproportionately large load on our (or our third party providers’) infrastructure.
As a consequence for violating the code of conduct, YorBus reserves the right to block passengers from using the service via the app.
Section 7 - Mobile Ticketing
A mobile ticket refers to a type of pass or ride credit, purchased through the App using an Apple, Android or Windows smartphone or mobile device. The security of your mobile device or pass is your responsibility. In the event that the pass or your mobile device is lost or stolen, YorBus will not provide a duplicate or replacement pass. You cannot print or transfer ride credits or passes purchased through the app.
Section 8 - Consent to Receive Emails and Text Messages
By creating an Account, you agree that the Services may send you informational emails and text (SMS) messages as part of the normal business operation of your use of the Services. You may opt-out of receiving emails and text (SMS) messages from YorBus at any time. You acknowledge that opting out of receiving emails or text (SMS) messages may impact your use of the Services.
Section 9 - Network Access and Devices
You are responsible for obtaining the data network access necessary to use the Services. Your mobile network’s data and messaging rates and fees may apply if you access or use the Services from a wireless-enabled device. You are responsible for acquiring and updating compatible hardware or devices necessary to access and use the Services and the Application and any updates thereto. YorBus does not guarantee that the Services, or any portion thereof, will function on any particular hardware or devices. In addition, the Services may be subject to malfunctions and delays inherent in the use of the Internet and electronic communications.
As referred to at section 1 above, these Terms of Service apply in conjunction with YorBus’ Conditions of Carriage that govern your rights and obligations whilst travelling on services operated by YorBus.
Conditions of carriage
These conditions (from here onwards “Conditions”) set out the passenger’s rights and obligations whilst travelling on services operated by North Yorkshire County Council (from here onwards “NYCC,” “We” or “we” as the case maybe).
1. General Conditions
1.1 We aim to operate services as advertised in our timetables but there may be occasions when journeys take longer than expected and/or services may need to be diverted or cancelled due to factors beyond our control. These factors may include, without limitation, traffic congestion, road traffic accidents, road works, road closures, major events, adverse weather conditions or other unforeseen operating circumstances.
1.2 To the extent possible, we will advise passengers of any disruption to our services. However, in the event of cancellation, delay, diversion or termination of any of our services, or of our services being unavailable to passengers as a result of the vehicle being fully loaded, at capacity or for any other reasons, we shall not be liable for direct or indirect losses, damages, cost or inconvenience that passengers suffer as a result, save to the extent that any losses are covered by fixed compensation schemes which are specified locally.
1.3 Passengers are responsible for their own onward travel arrangements. We do not guarantee that our service will connect with any bus, train or other service at the time specified in the timetable. Passengers should make appropriate allowances or alternative arrangements to ensure passengers are able to make any onward travel arrangements passengers have made.
1.4 We accept no liability for a holder of a valid pre-paid ticket or valid pass being unable to use such ticket or pass due to lack of room on a vehicle, or where it is at full capacity or failure of a service to operate. Passengers holding a valid pass or valid pre-paid ticket have no priority over other fare paying Passengers.
1.5 We shall not be liable for any loss of or damage to Customer property, including ‘lost property’ placed under our control, except as otherwise specified in these Conditions.
1.6 We do not in any way exclude or limit our liability for death or personal injury resulting from our negligence (or that of our employees or agents), nor for any other events our liability for which cannot be excluded (including, without limitation, pursuant to EU Regulation 181/2011 and associated national legislation).
1.7 All passengers are required, for the duration of the COVID-19 national emergency, to comply with any applicable legislation and related Government guidance when travelling on our vehicles, and must comply with any instructions given to them by the driver or other employee, or via the signage on our buses.
2. Passenger Conduct
2.1 Passengers must:-
• Not smoke on board the bus at any time
• Not behave in an abusive or threatening manner
• Not eat or drink on board
• Have regard for other passengers, including disabled and less mobile passengers.
• Notify a member of staff immediately if they sustain an injury whilst boarding, travelling or alighting the vehicle.
• Not stand forward of the driver.
• Not talk to the driver whilst the vehicle is moving, except in an emergency
• Follow staff instructions.
2.3 The driver may refuse to carry any unsuitable, awkward or hazardous items.
Passengers may be refused entry or required to leave the bus for reasons of safety or due to the passenger’s conduct or where there is insufficient accommodation on the bus.
2.4 Passengers may only get on or off the vehicle at designated bus stops or stopping points on the specific route on which travel is taking place. Where a ‘hail and ride’ scheme operates, passengers may only get on or off, on request, at places considered safe by the driver.
2.5 Passengers should indicate clearly to the driver of an approaching bus if passengers wish to get on the bus. Passengers must be at a bus stop and give such indication in sufficient time to enable the driver to stop safely. In all other circumstances we accept no responsibility if the driver does not stop or permit passengers to board the bus.
3. Fares and Ticketing
3.1 A fare table will be displayed on the vehicle.
Timetables will be available on the vehicle.
3.2 When boarding passengers must:-
• Show the driver a valid ticket, pass or pay a fare.
• State your destination to the driver when boarding.
• If paying the fare or showing a concessionary pass receive a ticket for that journey. This is the passenger’s receipt for the journey they are making. If the driver does not give the passenger a ticket the passenger must ask for one.
• Retain their ticket throughout the whole journey and allow authorised officials to check their ticket. Passengers paying a single fare or a day return fare are not permitted to break their journey without payment of a further fare unless specified by NYCC.
4. Child fares
4.1 Children under five years of age, if not occupying a seat required by a fare paying passenger or pass holder, travelling with an fare paying or pass holding passenger will be carried free of charge.
4.2 Children under sixteen years of age will be charged half the single fare, unless a special discounted children’s fare applies on that service.
5. Concessionary Travel
5.1 Concessionary pass holders must show their pass to the driver and state the destination every time they board the bus. The issuing authority determines the concessions of individual passes.
5.2 Children not able to pay their fare will be carried but must they give their name to the driver.
5.3 Adults not able to pay their fare may be carried at the driver’s discretion providing they give their name and address to the driver.
5.4 Passengers found travelling without a valid ticket or pass and who have not given their details to the driver will be required to pay a standard fare of £10.00.
6. Boarding, Alighting and Stopping Places
6.1 In built up areas with regular bus stops passengers will only be picked up and set down at those stops.
6.2 Hail and Ride areas or rural areas without regular stops passengers will be picked up or set down where they request as long as the driver deems it a safe place to stop.
6.3 Passengers wishing to board the bus must give a clear sign to the driver.
6.4 Passengers wishing to alight must ring the bell once or call out to the driver well before reaching the required stop.
6.5 Passengers must not use the emergency exits on any vehicle except in a genuine emergency or where instructed to do so by the driver.
6.6 When passengers wish to get off the bus, please ring the bell once to alert the driver. For passengers comfort and safety, please give the driver sufficient time to be able to slow down properly for your stop. For passengers own and others’ safety, passengers are requested to remain seated until the vehicle comes to a complete stop.
7. Accompanied Luggage
Passengers’ personal hand luggage is carried free of charge, at the owners own risk. The driver may refuse to carry any unsuitable, awkward or hazardous items.
8. Lost Property
8.1 Passengers finding lost property must hand it in to the driver immediately. Property found or handed in to the driver/conductor will be handed in to the council.
Application for its recovery should be made to the council.
8.2 Perishable goods may be disposed of immediately; other items will be kept for one calendar month.
9. Carriage of Wheelchairs, Buggies and Cycles
9.1 We will always try to use low-floor and/or wheelchair accessible vehicles wherever possible. However, there may be occasions when we cannot do so for technical, operational or other reasons. We reserve the right to substitute without notice a low-floor or wheelchair accessible vehicle with another type of vehicle, at our absolute discretion.
9.2 Buggies are carried at the discretion of the driver, subject to the type of vehicle being used and the space available. The driver may require that the buggy be folded, at the start of the journey or part way through the journey if a wheelchair user wishes to board.
9.3 Wheelchairs will be carried on buses with facilities to carry wheelchairs, if there is sufficient accommodation. Wheelchair users have priority over everyone else for the use of the designated wheelchair space, since this is the only place in which they can travel safely.
9.4 Passengers are required to offer reasonable cooperation in allowing proper use of the designated wheelchair area. If someone in a wheelchair wishes to get on and there is space elsewhere on the vehicle, Passengers will be required by the driver to vacate the space provided it is reasonable for them to do so, including repositioning small prams or mobility scooters where possible and folding any buggies and storing these in the luggage space where available. However, no-one already travelling will be asked to get off the bus in order to accommodate a wheelchair user.
9.5 The wheelchairs will be restrained using tie-downs and the occupant must use a suitable occupant restraint unless the bus is a Class A vehicle in which case the wheelchair must be positioned against the backrest, facing backwards.
9.6 We cannot accommodate mobility scooters.
9.7 We cannot carry wheelchairs when, combined with the weight of the occupant, are heavier than the safe working limit of the wheelchair ramp (in general, the safe working limit is 300kg of total weight although the driver will always have the discretion to evaluate and determine whether the maximum weight limit is likely to be exceeded in the circumstances).
10.1 Passenger Assistance dogs, such as Guide and Hearing dogs, will be carried free at all times.
10.2 Other animals that are not considered a danger or nuisance to other passengers will be carried free at the driver’s discretion. The passenger taking the animal on the bus will be responsible for any damage, loss or injury arising from its presence. The animal must not travel on the seats.
11.1 We may fit our vehicles and other property with CCTV to provide added security, monitor the conduct of passengers, monitor service quality, to assist us in the process of deterring smoking, vandalism, fraud, theft, anti-social behaviour and attacks on our employees and other individuals, and in support of relevant criminal and civil legal proceedings and complaint investigation. All CCTV equipment and its operation complies with the General Data Protection Regulation and the Data Protection Act 2018 (including the ICO’s CCTV Code of Practice) and any subsequent amendments (“Data Protection Legislation”).
11.2 Images of passengers may be provided to the police, DVSA, the Traffic Commissioner or any other enforcement agency at their reasonable request, whether to be used as evidence in prosecuting criminal activity or in assisting the identification of individuals or otherwise.
12. Data Protection
12.1 If we collect or otherwise process passenger personal data, we will always do so in accordance with the Data Protection Legislation.
Passengers must advise the driver immediately if any suspicious article or package is seen on or near a vehicle, if any passenger is observed acting suspiciously or if any person is seen to tamper with the vehicle.
If the passenger wishes to make a comment or complaint they should ring or write to the company. If the passenger wishes to make a comment or complaint about a service operated by NYCC they may ring or write to NYCC.
15. Limitation of Liability
15.1 Journeys may take longer than expected or may need to be diverted or cancelled. Where possible, NYCC will advise passengers of disruptions.
15.2 We shall not be liable for direct or indirect losses, damages, cost or inconvenience that passengers suffer as a result of cancellation, delay, diversion or termination of any of our services, or of our services being unavailable to passengers as a result of the vehicle being fully loaded, at capacity or for any other reasons, save to the extent that any losses are covered by fixed compensation schemes which are specified locally.
15.3 These Conditions do not affect passenger’s statutory rights as a consumer that cannot be excluded as a matter of law.
16.1 Save as otherwise stated herein, these Conditions constitute the entire agreement between NYCC and its passengers. None of NYCC employees is entitled to alter or vary any of the provisions of these Conditions.
16.2 The contract between NYCC and passenger is limited to travel upon NYCC’s own services and liability (if any) will be limited accordingly. NYCC will not be liable for any loss, consequential loss, damage, or inconvenience arising from the communication of information in good faith by any of NYCC’s employees.
16.3 The restrictions of liability contained in these Conditions are considered by NYCC to be reasonable in all circumstances. However, should any provision of these Conditions be deemed to be invalid or unenforceable this shall not affect the validity and enforceability of the remaining provisions.
16.4 Without prejudice to all rights and claims otherwise available to NYCC, in the event that passengers breach any of the Conditions, or any other condition implied or duties owed as a matter of law (howsoever such conditions or duties arise) NYCC has the right to recover compensation for all loss, injury and damage suffered by NYCC as a result of such breach, including but not limited to costs incurred in repairing or replacing damaged property and loss of revenue.
16.5 The governing law for these Conditions shall be the laws of England and Wales and the Courts of England and Wales shall have exclusive jurisdiction.