Customer services
Our customer service centres are closed to all routine queries during the Easter bank holiday weekend from Friday 29 March to Monday 1 April. They will reopen at 9am on Tuesday 2 April.
We will not be monitoring or responding to messages on social media during this time.
While we are closed, many of our services are available online.
Emergencies
In the event of an emergency our teams will be available. Services included in the emergency response are:
- social care
- housing services and homelessness
- registrars
- Trading Standards
- highways
- faulty Lifeline equipment
- Ryecare
- customer service centre emergency duty team
For contact details please visit our contact us page.
Library opening hours
Most of our libraries will be closed during the Easter bank holiday weekend from Friday 29 March to Monday 1 April. You can find out more about your local library, including opening times.
Some of the community libraries will be open on Saturday 30 March, including Bilton and Woodfield Community Library, Boroughbridge Community Library, Great Ayton Discovery Centre, Hawes Library, Mashamshire Community Library and Thirsk Community Library.
Although the buildings may be closed, you can still use North Yorkshire’s free digital library. There are thousands of free eBooks and eAudio books, as well as eNewspapers, eMagazines and eComics available to borrow, and you can consult a wide range of free reference resources, day and night. You can also find all your digital resources in one place on the North Yorkshire library app, which can be downloaded to mobile devices from the App Store for iOS and Google Play for Android devices. Search for ‘North Yorkshire Libraries’.
County record office
Our record office will be closed from Friday 29 March until Monday 1 April. The office will reopen at 9.30am on Tuesday 2 April.
Registration offices
All registration offices are closed from Friday 29 March until Monday 1 April. They will reopen at 9am on Tuesday 2 April.
You can still book an appointment to register a birth, register a death, give notice of wedding or civil partnership and buy copy certificates online while we are closed.
Household waste recycling centres
Our household waste recycling centres are open as normal over the Easter bank holiday weekend, from 8.30am to 4pm until Sunday 31 March and 8.30am to 5pm on Monday 1 April.
Please allow enough time to unload your waste before the site closes. View details for all of our sites including what you can recycle.