Access for customers who have mobility impairments

• ramp or step access into the building
• there are some small steps in the changing areas
• automatic entrance doors
• chairs in the reception area
• low-level counter
• wheelchair-accessible changing room
• small ramp to the spectator area
• hoist or ladder access into the pool
• blue badge parking bay

Access for customers with hearing impairments

• there is a hearing loop at reception

Access for customers who have visual impairments

• information is available in different formats on request
• braille on significant signs
• staff will guide you to changing areas or poolside if requested

Access for customers with learning or cognitive impairments

• standardised signage across all the centres making navigation easier
• neutral floor coverings
• dementia-friendly signage

Access for customers with autism or sensory difficulties

• reception has chairs where you can sit quietly to assist with the transition
• single-sex changing - please use the accessible room if you have a personal assistant of the opposite sex
• if we are going to do a fire test, we will let you know beforehand