Missed bin or recycling collections

If your household waste, garden waste or recycling has been missed, we can arrange to collect it.

Reporting a missed waste or recycling collection

Before you report a missed collection, please check:

  • that your collection day has not changed
  • if there are operational service changes - for example, because of bad weather

Reasons your bin, box or bag might not have been collected

To make sure your rubbish or recycling collection is not missed, please check:

  • your bin box or bag contains the right waste materials
  • your bin is not overfilled and the lid can close
  • there is no extra waste left next to your bin, box or bag
  • your bin, box or bag is left out at the right time on your collection day
  • you have paid for your garden waste collections and there is a sticker attached to your bin 

Bin and recycling collection text alerts

If you live in the former Scarborough or Harrogate boroughs you can sign up for bin service text message alerts.

Tell us about missed collections

Where you live affects how you tell us about missed collections. Use our lookup tool to report a missed bin in your area. 

 Find out about this service in your area
We deliver this service differently depending on where it is. Use our online service so we can direct you to the right part of our website.