If your council tax account falls into arrears, we may send you a text or email before taking other recovery action.
This service can prevent statutory recovery notices from being issued and may help you avoid paying expensive costs.
Whilst this service is offered to prevent you from falling further into arrears, it should not be relied upon.
It is your responsibility to maintain the instalments due on your account in line with your bill. Failure to do so any result in recovery action being taken.
Checking a message is genuine
You will receive a text message that says:
"Dear (your name here). You currently have an outstanding matter with North Yorkshire Council. For details visit (link here). Please do not ignore this message"
This message will provide a link that takes you to the verification screen, you will be asked to verify your postcode.
Upon clicking the link, you will be directed to a contact identity page where you will need to enter your postcode.
When you have entered a valid postcode and clicked proceed, you will be directed to the content of the message. This will let you know the amount that is overdue and provide you with links so you can make payment either over the phone or on our website. You also have the option to set up a direct debit should you wish.
E-mail Reminder
If you receive an e-mail reminder in relation to your Council Tax, this will show be shown as below. For security purposes, the full property address is not displayed. To reveal the property address, click on the “here” URL and enter your postcode. The property address will be revealed once you have entered a valid postcode.
Council tax reduction scheme
If you struggling to pay your council tax bill and are on a low income or claim benefits, you can apply for a reduction in the council tax you pay. Find more information on our council tax reduction scheme page.