If you live in accommodation that has access to a passenger lift to aid your mobility you should ensure that you always use the lift as instructed.
Operating information for passenger lifts will be detailed inside the lift, which should be always followed.
We will work with specialist lift contractors to carry out planned preventative maintenance and repairs on our lifts.
If we find any defects our contractor will respond in accordance with their contractual time frames, and you will be made aware of any necessary work.
We maintain a service and maintenance program which ensures all lifts within a tenants’ home are serviced annually and all passenger lifts within its housing schemes are serviced bi-monthly.
Lift safety tips
You should:
- follow information provided in our fire safety for tenants guidance
- report any repair issues to us on 0300 131 2 131 (please say 'housing repairs' when prompted)
- never use a lift when there is a fire in the building
- never overload a lift – only the permitted number of people should use it at any time