North Yorkshire Lifeline is our personal alarm and telecare service. It helps people stay safe, secure and independent in their own homes by providing access to assistance at the touch of a button, 24 hours a day, 365 days a year.
Whether you live alone, have health concerns, are at risk of falling, or simply want reassurance, Lifeline provides peace of mind for you and those who care about you.
What the Lifeline service includes
Our Lifeline service includes:
- 24 hour emergency alarm monitoring
- digital Lifeline equipment
- installation and set up of equipment by our trained team
- technical support and equipment maintenance
- yearly wellbeing visits
- ongoing advice and support from our Lifeline team
How Lifeline works
If you need help, simply press your Lifeline button or pendant. Your call will be answered by a trained operator who will speak with you, assess the situation and arrange the most appropriate assistance.
Depending on your circumstances, this may include:
- contacting one of your nominated emergency contacts
- contacting emergency services if there are concerns about your health or safety
To help us provide the best support, you should provide at least two emergency contacts.
Digital equipment
Lifeline uses modern digital equipment designed to provide reliable access to emergency support.
The equipment:
- is simple and easy to use
- works through a mains power supply
- does not require a traditional landline telephone
- can include a pendant or assistance button
A member of our team will install and test the equipment and show you how it works.
Wellbeing visit
As part of the service, customers receive a wellbeing visit once a year.
These visits help us make sure that:
- equipment is working correctly
- contact details remain up to date
- support arrangements continue to meet your needs
- you are aware of other services and support that may be available
The visit provides an opportunity to discuss any concerns and make sure you are getting the most from your Lifeline service.
Service charges
| Service | Weekly charge | What is included |
|---|---|---|
| Basic Lifeline service | £6.51 plus VAT | Digital alarm, pendant and 24 hour emergency monitoring |
| Additional accessories | Included | Neck cords and replacement wrist straps |
| Additional devices | £1.00 plus VAT | Optional equipment such as smart plugs and personal radio triggers |
| Safety and wellbeing equipment | £2.00 plus VAT | Optional equipment including fall detectors, smoke detectors, carbon monoxide detectors, flood detectors and temperature sensors |
| Specialist equipment | Price on request | Additional equipment to meet specific support needs |
Where Lifeline is available
Our Lifeline service is currently available to those living in the Harrogate, Richmondshire, Ryedale and Selby areas, and their surrounding communities.
If you live outside of these areas, please contact the Lifeline team. We will be happy to discuss your circumstances and may be able to suggest alternative services that are available in your area.
Contact us
If you would like more information about our Lifeline service or wish to discuss whether the service is right for you, please contact us.