| Type of repair | Responsibility | How long will it take? | Comments |
|---|---|---|---|
| Boilers - solid fuel | |||
| Drain down back boiler to make safe | Us | 24 hours | Elderly, disabled, medical or young children only |
| Repair back boiler | Us | 5 days | Providing type of boiler is available (parts are often needed for boilers, if so, we will keep you informed) |
| Central heating | |||
| 1 October to 30 April | Us | 24 hours | Elderly, disabled, medical or young children only |
| 1 May to 30 September | Us | 5 days | |
| Partial failure Airlock in radiator |
Tenant | 5 days | Tenants responsibility |
| Chimneys | |||
| Make safe dangerous chimney | Us | 24 hours | Unless on imminent contract |
| Repair to chimney pot cowl or chimney stack | Us | 25 days | |
| Blocked flue | Us | 24 hours | |
| Chimney sweeping | Us Tenant |
Yearly 6 monthly |
|
| Repairs to flashings | Us | 25 days | |
| Re-bed and repoint joints to roof tiles | Us | 25 days | |
| Stairs and lifts | |||
| Stairs and lifts not working | Us | 24 hours | Disabled and young children |
| Repair banister rail | Us | 5 days | |
| Repairs to stair case | Us | 25 days | Treads loose - 24 hours |
| Walls | |||
| External walls make safe | Us | 24 hours | |
| External brickwork including pointing | Us | 25 days | |
| External rendering | Us | 25 days | |
| Internal plastering | Us | 25 days | |
| Windows | |||
| Broken glass | Us / tenant | 5 days | Glass replaced where police involved and incident number given. Alternatively we will board up and secure the property Providing window can be secured - if not then 24 hours |
| Broken glass in communal areas (where not an emergency) | Us | 5 days | |
| Secure window frame | Us | 24 hours | |
| Reputty window | Us | 25 days | |
| Repair where window cannot be opened or closed | Us | 5 days | |
| Window cannot be opened or closed on ground floor | Us | 24 hours | |
| Ease, oil and adjust | Us | 25 days | |
| Repair or replace window catches | Us | 25 days | |
| Fix new window frame sills | Us | 25 days | |
| Rain penetration | Us | 25 days | |
| Worktops | |||
| Worktops provided by us | Us | 25 days | Where due to fair wear and tear |
| Clothes lines / posts | |||
| Line | Tenant | ||
| Posts | Us | 25 days | Council will remove from site if requested |
| Communal clothes line and rotary driers | Us | 25 days | |
| Coal bunkers | |||
| Coal bunkers supplied by us | Us | 25 days | We supply bunkers when there is no outhouse |
| Condensation | |||
| Mould growth less than 25 per cent | Tenant | 25 days | We will advise on condensation prevention |
| Mould growth more than 25 per cent | Us | 25 days | Mould eradication kit supplied |
| Cookers | Tenant | Except at hostels | |
| Decoration | |||
| External / internal decorations after disruptive repairs | Us / tenant | 25 days | Tenant given re-decoration allowance |
| Internal decoration | Tenant | ||
| Internal decoration after contract work | Tenant | ||
| Doors | |||
| Make safe or secure external door | Us | 24 hours | |
| Gain access - keys lost etc. | Us / tenant | 24 hours | Lost keys are tenants' responsibility. Rechargeable. |
| Glazing to external doors | Us | 5 days | Glass replaced where the police are involved and incident number given - rechargeable |
| Repair or replace unusable locks to external doors | Us | 24 hours | |
| Useable but sticking lock | Us | 25 days | Alternatively, we will board up and secure the property within 24 hours |
| Repairs to internal doors, locks and handles | Us | 25 days | Excludes tenant damage |
| Kitchen cupboards | Us | 25 days | |
| Repairs to internal cupboard doors and catches | Us | 25 days | |
| Letter plates / numbers | Us | 25 days | |
| Door knockers and door bells | Tenant / us | 25 days | Door bells for sheltered accommodation - responsibility of us |
| Letter UPVC doors | Us | 25 days | |
| Drains | |||
| Blocked drains | Us | 24 hours | Council owned drains only |
| Electricity | |||
| No electricity at all | Us | 24 hours | |
| No lights at all | Us | 24 hours | |
| Lights and / or power to only part of property | Us | 24 hours | |
| Check electrics after water penetration | Us | 24 hours | |
| Dangerous or exposed wires | Us | 24 hours | |
| Repair or renew fuse box | Us | 24 hours | |
| All other internal electric work | Us | 25 days | |
| Fuse plugs on appliances | Tenant | No exceptions | |
| Communal hallway lighting and landing lights | Us | 5 days | Complete lighting failure - 24 hours |
| All bulbs / tubes | Tenant | Except communal areas | |
| Smoke detectors | Us | 24 hours | If due to battery failure we may recharge the tenant for the cost of the visit. |
| Smoke detector batteries | Tenant | Only in exceptional circumstances | |
| Carbon monoxide detectors | Us | 24 hours | |
| Fences / Gates | |||
| Repairs to fences and gates | Us | 25 days | Only to council installed fences |
| Gate catches and locks | Us | 25 days | |
| Fireplaces | |||
| Fire grates and other parts | Us | 25 days | Depends on type or part required |
| Tiled surround | Us | 25 days | |
| Tiles to surround | Us | 25 days | |
| Smoke problems | Us | 25 days | |
| Glass to solid fuel heater | Us | 5 days | Depends if the only source of heating is smoking and how long since chimney swept. |
| Floors | |||
| Floorboards | Us | 25 days (if dangerous, 24 hours) | Except where damaged by tenant or by tenants' contractor |
| Floor tiles | |||
| Quarry tiles | Us | 25 days | |
| Rescreed floor / concrete floor | Us | 25 days | Subject to severity and possible structural survey |
| Repair / replace skirting boards | Us | 25 days | |
| Garages | |||
| Garage door locks | Us | 5 days | |
| Keys to garage | Tenant | Lost keys - tenants responsibility | |
| Defective roofs | Us | 25 days | |
| Light in garage | Us | 25 days | Not bulbs |
| Repairs to garage doors | Us | 25 days | 24 hours if unable to get car out |
| Gas | |||
| Gas escapes | Us / tenant | 24 hours | Report immediately to Transco |
| Total failure to gas heating fitted and / or approved by us | Us | 24 hours | |
| Meters | Transco | ||
| Gas cookers, connection pipes and other tenant appliances | Tenant | No exceptions | |
| Gutters | |||
| Clear blocked gutter | Us | 25 days | |
| Replace broken gutter | Us | 25 days | |
| Remake leaking gutter joints | Us | 25 days | |
| Replace fascia board under gutter | Us | 25 days | Unless on imminent contract |
| Immersion heater | |||
| Only form of water heating | Us | 24 hours | |
| Repair / replace | |||
| If alternative water heating available - repair / replace | Us | 5 days | Unless tenant is elderly or has medical grounds |
| Outhouse / sheds | |||
| Lights in outhouse | Us | 25 days | Only brick / concrete structures |
| Other repairs to outhouse | Us | 25 days | Unless tenant is elderly or has medical grounds |
| Locks | Us | 25 days | As above |
| Lost keys | Tenant | Lost keys tenants responsibility - rechargeable if work undertaken by Us | |
| Glazing | Us / tenant | 25 days | Possible recharge |
| Paths / external steps | |||
| Repairs to paths | Us | 25 days | If representing a trip hazard - 5 days |
| Driveway and steps | Us | 25 days | |
| Replacement of paths | Us | Future contract | |
| Washing line path | Us | Future contract | |
| Pipes / tanks / cylinders | |||
| Burst pipes - internal | Us | 24 hours | |
| Burst pipes - external | Us | 24 hours | |
| Leaking soil pipe | Us | 5 days | 24 hours if soil pipe is internal |
| Water hammer | Us | 25 days | |
| Refix rainwater pipes | Us | 25 days | |
| Replace section of vent pipe | Us | 25 days | Provided that it is not leaking |
| Air lock | Us | 5 days | No water from air lock - 24 hours |
| Burst tank | Us | 24 hours | Given immediate attention |
| No water at all | Us | 24 hours | As above |
| Continuous overflow | Us | 5 days | |
| Minor leaks - internal | Us | 5 days | |
| Faulty stop cock/valve | Us | 5 days | |
| Insulation to cylinder | Us | 25 days | |
| Insulation to pipes | Us | 25 days | |
| Manhole cover | Us | 25 days | Unless dangerous - then 24 hours |
| Plumbing fittings | |||
| Blocked WC pan | Us | 24 hours | In cases of abuse this repair may be rechargeable |
| Refix / replace WC pan | Us | 25 days | Unless unusable then 24 hours |
| Blocked sink/bath/wash hand basin | Us | 5 days | |
| Replace sink/bath/wash hand basin | Us | 25 days | Unless on imminent planned works |
| Refix wash hand basin brackets | Us | 5 days | Breakages tenants responsibility – unless severe leak |
| Refix bathroom tiles SDC fitted tiles only | Us | 25 days | Only first 1/2 courses of splash backs responsibility of Us |
| Refix bath panel and framework | Us | 25 days | |
| Plugs, chains and cleaning | Tenant | ||
| Taps will not turn off e.g. running full bore | Us | 24 hours | |
| Replacement tap | Us | 25 days | Unless unusable, then 5 days |
| Other repairs to taps e.g. reseating and rewashering | Us | 25 days | Unless unusable, then 5 days |
| Roofs | |||
| Slipped tiles - dangerous | Us | 24 hours | |
| Make safe after storm damage | Us | 24 hours / 5 days dependent on risk | As far as possible |
| Major roof repairs | Us | Future contract | |
| Rain penetration | Us | 5 days | Dependent on severity |
| Refix or replace loose or cracked tiles or slates | Us | 25 days | Dependent on severity and health and safety issues |
| Defects to roof outhouses or garages | Us | 25 days | Make safe as soon as possible |
