Bank holiday service changes

Customer services

Our customer service hubs are closed to all routine queries during the May bank holiday on Monday 4 May.

Our customer service phone line will also be closed to all routine queries during this time. However, we will be open for services that require an emergency response. These services include:

• social care 
• housing repairs and homelessness  
• registrars  
• Trading Standards 
• highways
• faulty Ryecare lifeline equipment
• Crisis and Resilience Fund applications

If you need help with an emergency during the bank holiday, call 0300 131 2 131 and select the correct option for the service you need.

Regular service will resume and customer access centres will re-open at 9am on Tuesday 5 May 2026.

We will not be monitoring or responding to messages on social media during this time.

While we are closed, many of our services are available online on our website.

Library opening hours

Library opening hours vary across the county, however most of the libraries will be closed on Monday 4 May. You can find out more about your local library, including opening times. You can find out more about your local library, including opening times.

Although the buildings may be closed, you can still use North Yorkshire’s free digital library. There are thousands of free eBooks and eAudio books, as well as eNewspapers, eMagazines and eComics available to borrow, and you can consult a wide range of free reference resources, day and night.

You can also find all your digital resources in one place on the North Yorkshire library app, which can be downloaded to mobile devices from the App Store for iOS and Google Play for Android devices. Search for ‘North Yorkshire Libraries’

North Yorkshire Archives

Our record office opening hours will remain the same over the bank holiday period.

Registration offices

All registration offices are closed for appointments on Monday 4 May. They will re-open at 9:30am on Tuesday 5 May.

You can still book an appointment to register a birth, register a death, give notice of wedding or civil partnership and buy copy certificates online while we are closed.

Markets

Thirsk, Pickering and Scarborough markets operated by us will trade as normal on Monday 4 May.  

We run these markets:

• Knaresborough
• Ripon
• Thirsk
• Northallerton
• Pickering
• Helmsley
• Whitby Open market
• Scarborough Market Hall and Vaults

You can find more information on our markets and other markets in the county on our website. Please note that other markets on our website are independently run by other parties and regular hours may be subject to change during the bank holiday.

Household waste recycling centres

Our household waste recycling centres will be open over the May bank holiday.

They are open every day except Wednesdays, Christmas Day, Boxing Day and New Year's Day. Opening hours from April to September are 8:30am to 5pm. Please allow enough time to unload your waste before the site closes.  

View details for all our sites including what you can recycle. 

Leisure

There may be some minor changes to our leisure services due to the Early May Bank Holiday on Monday 4 May 2026.

You can check opening times for Active North Yorkshire sites on our website.

Culture

Skipton Town Hall will be open on bank holiday Monday on 4 May from 9:30am to 4:30pm.

Mercer Art Gallery, Royal Pump Room Museum, Knaresborough Castle and Courthouse Museum, Scarborough Art Gallery and Rotunda Museum will be closed on bank holiday Monday on 4 May.

The Woodend Gallery, including the public café, gallery and reception, will be closed on Monday 4 May due to an exhibition changeover.