Council Tax, rates and benefits systems changes
We've upgraded our Council Tax, business rates and Housing Benefits systems and added better and improved self-service features for all our customers.
An overpayment of a benefit happens when the benefit is paid to you which you are not entitled to.
There are several reasons why you may have received an overpayment of benefits.
- you may have forgotten to let us know that your income has increased, for example, a pay rise or a change in tax credit or pension, etc
- somebody may have moved into or out of your home
- if you have other adults living with you and their circumstances may have changed
- you may have moved out of your home and not told us
- you may have started work, or changed jobs
Please do not rely on anyone else to tell us about any changes. You are required by law to tell us.