Website and telephone payments Sunday 19 May
Our website and telephone payment systems are unavailable between 9am and 2pm on Sunday 19 May. You will not be able to pay for any council services on our website or over the phone during this time.
The law says you have to tell us if there is any change to the information we have used to decide your entitlement to Housing Benefits.
You have to tell us about any change straight away. You still need to let us know even if you have only just claimed, or you have already told another organisation like Jobcentre Plus, the Pension Service or your landlord.
When we send out your notification letters the information is based on the circumstances you have most recently informed us of. If any of your circumstances change, it may affect the amount of benefit you receive. There is the possibility that you may get too much and have to pay it back. You could even have your benefit stopped or possibly face criminal charges for fraud.
You need to tell us about changes in your circumstances if:
If you are admitted to hospital for any period of time you must inform us as soon as possible. It is important we know the date you are admitted and the date you leave in order to calculate any changes to your benefits.
If you are not sure, it is always better to tell us.