If you are unhappy about a decision that we have made, you can ask us to look at it again, this is called a 'reconsideration' or you can appeal.
You need to get in touch with us within one month of the date of the decision letter.
You can ask for a reconsideration by completing the appeals and reconsideration form (pdf / 172 KB).
If you have asked for a reconsideration and we have decided not to change the decision then you can appeal against it.
You have one month from the date of our response to appeal.
You can appeal by writing to us at the address shown on your decision letter or by completing the appeals and reconsideration form (pdf / 172 KB).