Use this service to report a missed bin collection for domestic properties in the former Hambleton district.
Breakdowns, bad weather such as snow, ice and high winds, and/or crew changes affect the routes of our vehicles. We have cameras on the vehicles that will be checked to fully investigate any reports of missed bins.
Before you start
- was your bin or box out before 6am?
- did you put your bin or box out on the correct day?
- did you put the correct coloured bin out?
- did your bin or box contain the correct materials?
- if your garden waste bin was missed, did you have a valid licence attached?
- was access blocked by delivery vehicles or residents' cars?
- was the bin too heavy?
- is your bin or box clearly visible from the road?
You should report a missed bin within two working days of a missed collection. We can’t collect a missed bin reported after this time and you will need to wait until your next collection.