Trading standards

You can view our enforcement policy here.

Consumer advice

To report a problem to Trading standards or receive free consumer advice, contact the Citizens Advice Consumer Helpline by calling 0808 223 1133. Lines are open Monday to Friday, from 9am to 5pm (closed on bank holidays).

Relay UK - if you are unable to hear or speak on the phone, use Relay UK and type what you want to say. Can be used with an app or a textphone. Find out how to use it on the Relay UK website.

Other ways to contact the Citizens Advice consumer service:

Citizens Advice online chat
Citizens Advice online form (available from 5pm on Fridays to 9am on Mondays)

Consumer advice

Consumer advice is provided on our behalf by the Citizens Advice Consumer Helpline service and they will pass details of any enforcement issues to us.

Trading standards advice and guidance leaflets

View trading standards advice and guidance leaflets on a range of popular topics.

Animal health and welfare

Guidance on animal health and welfare services.

Trading standards advice for businesses

Advice for businesses about products, adverts, retail and more.

NYtech

NYtech is a leading edge cyber security agency specialising in digital forensics, data recovery and cyber health checks.