If you smell gas in your home or think you have a gas leak, call the gas emergency service on 0800 111 999
If your carbon monoxide alarm is sounding, call the gas emergency service on 0800 111 999
We provide an emergency repair service for:
- total loss of electric
- leaks from a water pipe, tank or cistern
- unsafe power or lighting socket or electrical fitting
- total loss of water supply
- insecure external windows, doors or locks
- total or partial loss of gas supply
- blocked flues to open fires or boilers
- heating or hot water not working between 31 October and 1 May
- toilets not flushing (if there is only one toilet in the property)
- blocked or leaking foul drains, soil stacks or toilets
Report an emergency repair outside of office hours - call 0300 131 2 131.
You can report a repair within office hours online.
We aim to attend, make safe and if possible repair any faults within 24 hours of your first call.
If we can’t repair the fault on the first visit, we will come back and complete the repair another time. This date will depend on our normal repair time frames and the availability of any parts
We also carry out emergency repairs if work is required after a gas leak or carbon monoxide alert has been safely dealt with by the gas emergency service.