If you smell gas in your home or think you have a gas leak, call the gas emergency service on 0800 111 999
If your carbon monoxide alarm is sounding, call the gas emergency service on 0800 111 999
Before you start
When you report a repair we will ask you:
- what needs repairing
- the location of the item that needs repairing
- your full name, address and postcode
- your phone number
You can also take a photo of the repair problem and send it to us using the online form.
You can also phone Customer Services on 0300 131 2 131 and say ‘housing repairs’ when prompted
Emergency repairs
Our offices are open Monday to Thursday 9am to 5pm and Friday 9am to 4.30pm. Outside of these times, and during weekends and bank holidays, use our out of hours emergency repair service which responds to emergency repairs only.
After you report a repair
We'll contact you within 5 working days to discuss the next steps.
If the repair is our responsibility, we will tell you:
- the priority of the repair based on our repairs standard
- the date when we’ll fix it
- if the work will be done by us or one of our contractors
We may need to inspect the problem first before carrying out the repair.
Helping you report a repair
We ask for and record information about you to help us support you in the best way possible.
You can tell us about your preferences for when we visit you, for example if we should use a certain door, wait a bit longer for you to answer, or knock loudly. Tell us when you report your repair.