This privacy notice is designed to help you understand how and why the York and North Yorkshire Growth Hub processes your personal data. This notice should be read in conjunction with our corporate privacy notice.
Who are we?
North Yorkshire Council is a ‘data controller’ as defined by Article 4(7) of the UK General Data Protection Regulation (UK GDPR).
The York and North Yorkshire Growth Hub is part of the York and North Yorkshire Local Enterprise Partnership [henceforth referred to as the ‘LEP’] and is one of 39 growth hubs set up by the Department for Business, Energy and Industrial Strategy to promote growth and improvement services to businesses. The LEP is not a legal entity in itself, so cannot be classed as the ‘data controller’. The accountable body for the LEP is North Yorkshire Council.
The council has appointed Veritau to be its data protection officer. Their contact details are:
Information Governance Office
Tel: 01904 552848
What personal information do we collect?
In various places within this website, and via our LEP employees (either on the telephone, face-to-face, or via email) we may ask for the following information, including but not limited to:
- name and job title
- contact information, including email address and phone number
- information such as postcode, preferences and interests
- information relating to your business (for example, business name, industry, your customers etc.)
- anonymous diversity monitoring information (for example, age, ethnicity, gender, mental and physical health information)
Why do we collect your personal information?
Your data is collected via the website and LEP employees as an essential part of the services we deliver. The reasons for this include the following:
- to keep you up-to-date on business support opportunities and add you to our mailing list (when you have opted-in to this).
- to track the support that you have accessed (whether via the website or through our employees) to understand your progress through our services and support preferences
- for evaluation and research purposes to understand the impact of our services.
- to understand more about the individuals, and types of businesses, that access our support services.
- in order to deliver our business support services, we must collect data about you and your business and log this onto our CRM system. This allows us to track and monitor your progress and the success of our services.
- we will always ask for your consent when it concerns marketing information and being added to our mailing list. You will not be sent any regular updates unless you have opted-in to this.
If you have received a service from the Growth Hub, we may ask you if you would like to complete an anonymous diversity monitoring survey. This helps us to understand whether our services are inclusive and reach a wide range of people. Any answers you provide will be collected and stored separately from any other personal data you have shared with us to protect your identity.
Who do we share this information with?
The data you share with us will never be sold to third parties and will be treated with confidentiality. However, there are some instances in which we would be required to share your data. Sharing is limited to the following reasons:
- We occasionally work with 3rd party organisations – who help us to deliver our workshops and other events. We will never share your personal details with these third parties without your express consent. Should you wish to take part in any LEP events which are hosted by another organisation: the organisation will be named – and you will be given notice of their involvement when you sign up to the event.
- We sometimes work jointly with City of York Council to deliver our programmes. In cases where we are working jointly with another council we may be required to share your personal data with them so that they can communicate with you about the programme you are attending and offer you follow on support.
- We may contract external organisations to follow-up with you for research and evaluation purposes only. In order to do this, we will need to share your contact details and business name (any confidential business information that you tell us will not be passed on). Your data may be used to produce evaluation reports for us, so that we can monitor the success of our services. All of the findings will be anonymised and will not be published or referred to in a way which identifies any individual or business. Once the contractual agreement is completed, the external organisation will have to safely dispose of all of your data (i.e. contact information) and they will no longer be able to contact you for any other purposes. It is highly beneficial to us if you take part in these evaluation projects, as it allows us to improve our services. However, you are under no obligation to take part and can choose to opt out.
- As we were set up by the Department for Business, Energy and Industrial Strategy (BEIS), they may occasionally request data and insights into the types of businesses that we have engaged with, in order to understand how Growth Hubs across the country are performing. The types of data shared could include personal information (i.e. your name and contact details) and organisational information (i.e. business size, number of employees). BEIS requires your data purely for monitoring purposes and will not process it in any other manner.
To prevent duplication of support services, we may let your relevant local authority know that your business has been working with us. However, we will not share any personal information without your permission.
How long do we keep your information?
For as long as you remain an ‘active user’. This means that you are regularly in touch with a Growth Hub employee to receive business support, or you are opted-in to our marketing emails.
If you opt-out of emails and request your details are removed, this will be done within 1 week to allow employees the capacity to remove all of the information.
If you become ‘inactive’ for more than 12 months, we will also remove your personal data.
The Growth Hub will continue to store this information indefinitely. As long as Growth Hubs are operating, this data is needed to provide insights on our customers and understand trends.
However, this will only include publicly available information. Any personal details or confidential information will be removed as stated above.
What is our lawful basis for processing your information?
North Yorkshire County Council relies on the following lawful basis to process your personal data:
- Article 6 (1)(a) - The data subject has given consent to the processing of his or her personal data for one or more specific purposes.
- Article 6 (1)(e) - Processing is necessary for the performance of a task carried out in the public interest.
For more information about how we use your data, including your privacy rights and the complaints process, please see our corporate privacy notice.