Protect your business in an emergency

If you are a business owner, it is important that you understand the risks to your business and have a plan in place to respond in an emergency so that you can return to normality as quickly as possible.

Business continuity plan

A business continuity plan is a document that outlines how your business can continue to operate during an unplanned disruption in service. Plans typically include a checklist of supplies, equipment and data backups to keep your business operating.

Use our business continuity plan template to help your business prepare for and respond to an emergency. This template will guide you through creating a robust plan tailored to your business's unique needs. It is designed to help you capture important actions that you or your staff would need to take if there is a business disruption. The text in red italics gives examples of the types of actions you might want to consider when developing your plan. You can build from this and make it specific to your business.

View our business continuity plan template here (docx / 112 KB)

For effective business continuity you need to:

understand the risks to your business in the country and nationally
understand what parts of your business are critical - these are the activities that are vital to your organisation’s survival and being able to resume business operations
have a risk assessment - how severely an incident would impact the critical service that you provide and the likelihood of this risk occurring
produce and maintain a business continuity plan
train and test your staff on the continuity plan, and what role they play during an emergency. Ensure you have physical copies of your plan in known locations as well as a copy that is accessible remotely
look at how you would communicate to staff and customers about any issues
call 999 during an incident if anyone is in immediate danger
take pictures and videos as evidence of loss or damage if necessary

During an incident:

if you or anyone else is in immediate danger, call 999
stay calm and activate your business continuity plan
take photo and video evidence if required for insurers
Keep your staff, suppliers and customers, for example, think about what you would do if you lost access to your customer contact information
think about what business activities need to be put on hold, or what can continue

After an incident:

learn from what happened to help you plan better in the future. Ask what went well and what did not go so well
amend your business continuity plan accordingly
be prepared for a new normal after an incident

The Business Continuity Institute’s video offers an introduction to business continuity.

Cyber attacks

As a business there is a lot that can be done to protect against cyber attacks. Cyber Essentials is a new government-backed and industry-supported scheme to guide businesses in protecting themselves against cyber threats.
Free to download, Cyber Essentials shows businesses how to address the threats and get better protected against the most common cyber threats. More information is available on the National Cyber Security Centre website.