Find contact details for our services including phone numbers, email, postal addresses and online.
Contacting us in an emergency
If you are contacting us about something that is causing an immediate danger to someone's safety, it is classed as an emergency.
You should contact us by telephone to report an emergency on 0300 131 2 131, rather than using our online form.
Our opening hours are Monday and Tuesday 9am to 5pm; Wednesday 9.30am to 5pm; Thursday 9am to 5pm and Friday 9am to 4.30pm.
Contacting us outside of normal office hours
We offer the following emergency services outside of normal office hours which you can use by calling us on 0300 131 2 131.
For urgent social care issues that cannot wait until the next working day and the situation requires an emergency response you can contact our emergency duty team. We provide a contact point for advice and, where necessary, immediate service to individuals and families who are experiencing crisis in their lives.
This may include, but is not limited to:
- a child or young person who is at immediate risk of harm
- a child protection investigation is needed because of physical, sexual or emotional abuse or neglect
- a child or young person needs immediate mental health support
- a vulnerable adult is at risk of neglect or abuse and requires immediate safeguarding
- the care provision for a vulnerable adult has broken down
- an adult is in need of a mental health act assessment
If you find yourself homeless tonight or you are concerned about a rough sleeper you can contact a housing officer in your area.
The registrars out of hours service is available for the following purposes:
- to inform our registration service about an emergency connected to a ceremony due to take place within the next 24 hours
- to request a deathbed marriage or civil partnership ceremony
- to inform us about a burial required within 24 hours
Our trading standards out of hours service is available for the following purposes:
- illegal importation of animals
- an animal disease outbreak
- the licensing of pigs out of Market
- door step traders or a report of distraction burglary
- a petroleum incident
- an incident regarding the safety of a sport ground
To report a highway emergency please contact 101 and speak to North Yorkshire Police. Highway emergencies include:
- any highway hazards such as flooding, mud or diesel spillages, carriageway debris, fallen trees
- any road or footway defects which may be a danger to highway users
You can report a non-emergency highway issue on our potholes and road condition issues page.