We are committed to making our website as accessible as possible to provide the best service to all in the community.

Technical standards that our website meets

Our website has been tested using WAVE, as well as testing tools within Google Chrome. It complies with priority 1 and 2 guidelines of the W3C web content accessibility guidelines 1.0, AA standard.

Web pages also validate to HTML 4.01 transitional and use valid cascading style sheets.

Websites that we link to

Some systems and applications that are embedded or linked to from our website use technology that is not always compliant with accessibility standards.

Often this is because the system is performing a specific job that is very difficult to achieve in an accessible way.

Accessibility issues for these systems are currently being addressed and we will ensure that any future systems adhere to web accessibility guidelines.

Compatibility with tools

Our website should be compatible with recent versions screen readers and can be navigated using only a keyboard. It should also be compatible with:

  • basic operating system screen magnifiers;
  • speech recognition software, such as Dragon Naturally Speaking; and
  • operating system speech packages.

Browser compatibility

We have developed our website to work with modern web browsers, so that we can provide our services to the widest range of customers. Over half of our visitors use a mobile phone or tablet device, for example, which means that we require a browser that supports modern standards. As a result, we do not support Internet Explorer version 7 or below.

You can download a newer version of Internet Explorer here. Alternatively, other web browsers are also available including Google Chrome, Mozilla Firefox and Opera. We apologise for any inconvenience. 

Get help

The BBC My Web website provides useful hints, tips and guides to assist you if you have difficulty using the internet or have any accessibility issues.

AbilityNet provides guidance about how to:

Leave feedback

You can contact the web team if you have trouble using our website - this will help us to make improvements.

Translating our website into other languages

Popular web browsers include the option to translate web pages by default when they detect that the website language is different to the language installed on the computer, tablet or smartphone. When browsers do not offer to automatically translate, plug-ins are often available to help you do this.

Requesting alternative formats

You can contact us if you would like information in another language or format, such as Braille, large print or audio.

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