Yes, all sites will continue to operate under the existing opening hours and you will be able to access activities as you have done previously.
Frequently asked questions about the change from Zest Leisure to Active North Yorkshire
On Tuesday 1 July, the leisure centres in the former Hambleton district made the full brand change from the current operating name Zest leisure to our new brand Active North Yorkshire.
This affected the following sites:
- Bedale Leisure Centre
- Northallerton Leisure Centre
- Stokesley Leisure Centre
- Thirsk and Sowerby Leisure Centre
As a customer of these sites, there are a few things you will need to know as part of this changeover. We have created a set of frequently asked questions to answer your queries and highlight how you may be affected.
We will keep these frequently asked questions updated, however, if you have any further queries, please do not hesitate to speak to a member of our team who will do their best to help you.
Our colleagues are doing their best to ensure this transition is as smooth as possible. We thank you for your patience and for treating them with the kindness they deserve during this time.
General information
Will I be able to visit the centres as normal from 1 July?
Will there be any disruption to service?
We are working tirelessly behind the scenes to ensure any disruption is kept to an absolute minimum. We will keep customers updated frequently on any anticipated disruption.
What will we be doing to maintain best value for money during the change to Active North Yorkshire?
The change to Active North Yorkshire has been conducted in the most cost-effective way possible, ensuring all legal obligations are met and customer safety is prioritised.
Will my Zest Leisure app still work?
No. Your current Zest Leisure app will not be functional from Tuesday 1 July. We have set up a new Active North Yorkshire app for customers.
Can I still book classes?
Yes, you can continue to book your classes in the same way as you do now. You can log in with your email address and password on the website and your customer ID and password on the app to view all existing bookings.
Will the sites’ opening hours remain the same?
Yes. There are no plans to change the opening times.
Does the change of brand affect the people who work there?
No, all the same familiar faces who have served you previously are available at the sites.
Will I still be able to access my centre in the same way?
Yes, you will be able to access it in the normal way.
Members of Zest Leisure
Will there be any changes to my membership?
No, your membership remains unchanged allowing you to enjoy all the same great benefits.
Will my Direct Debit change?
No, your Direct Debit won't change.
I am a member - will there be anything I need to do when my centre or hub moves to Active North Yorkshire?
App: There is a new Active North Yorkshire app. Your current Zest Leisure app will not be functional from Tuesday 1 July.
Class bookings: Despite changes to the website and app, you will be able to book your classes as you normally would. When you log into your account on the new website and app, all of your bookings that take place from Tuesday 1 July will automatically have been transferred.
Cards and bands: Your current card and band will work in the normal way.
Non-members (casual users)
I am a non-member - what do I need to do?
App: There is a new Active North Yorkshire app. Your current Zest Leisure app will not be functional from Tuesday 1 July.
Class bookings: Despite changes to the website and app, you will be able to book your classes as you normally would. When you log into your account on the new website and app, all of your bookings that take place from Tuesday 1 July will automatically have been transferred.
Cards and bands: Your current card and band will work in the normal way.
Block bookings
I currently make block bookings with the centres - can I continue to do this?
Yes, this will continue following the normal process.
Swimming lessons
Will my or my child’s swimming lessons change?
No, there are no changes planned for swimming lessons. These will be delivered at the current stage, day and time you or your child is in.
Will the way I pay for swimming lessons change?
No, this will continue following the normal process.
Will access to my child's online progress portal change?
There will be no change. Just log in following the normal process.
Other information
I want to follow my centre on social media?
Customers can stay up to date on all Active North Yorkshire news on social media by following your local centre. Please see the links below:
Will things like timetables, sessions, and products change?
The current timetable and service delivery will carry on as normal. Services will continue to be reviewed regularly in line with demand and customer feedback.