On Tuesday 1 July, the leisure centres in the former Hambleton district made the full brand change from the current operating name Zest leisure to our new brand Active North Yorkshire.
This affected the following sites:
As a customer of these sites, there are a few things you will need to know as part of this changeover. We have created a set of frequently asked questions to answer your queries and highlight how you may be affected.
We will keep these frequently asked questions updated, however, if you have any further queries, please do not hesitate to speak to a member of our team who will do their best to help you.
Our colleagues are doing their best to ensure this transition is as smooth as possible. We thank you for your patience and for treating them with the kindness they deserve during this time.
Yes, all sites will continue to operate under the existing opening hours and you will be able to access activities as you have done previously.
We are working tirelessly behind the scenes to ensure any disruption is kept to an absolute minimum. We will keep customers updated frequently on any anticipated disruption.
The change to Active North Yorkshire has been conducted in the most cost-effective way possible, ensuring all legal obligations are met and customer safety is prioritised.
No. Your current Zest Leisure app will not be functional from Tuesday 1 July. We have set up a new Active North Yorkshire app for customers.
Yes, you can continue to book your classes in the same way as you do now. You can log in with your email address and password on the website and your customer ID and password on the app to view all existing bookings.
Yes. There are no plans to change the opening times.
No, all the same familiar faces who have served you previously are available at the sites.
Yes, you will be able to access it in the normal way.
No, your membership remains unchanged allowing you to enjoy all the same great benefits.
No, your Direct Debit won't change.
App: There is a new Active North Yorkshire app. Your current Zest Leisure app will not be functional from Tuesday 1 July.
Class bookings: Despite changes to the website and app, you will be able to book your classes as you normally would. When you log into your account on the new website and app, all of your bookings that take place from Tuesday 1 July will automatically have been transferred.
Cards and bands: Your current card and band will work in the normal way.
App: There is a new Active North Yorkshire app. Your current Zest Leisure app will not be functional from Tuesday 1 July.
Class bookings: Despite changes to the website and app, you will be able to book your classes as you normally would. When you log into your account on the new website and app, all of your bookings that take place from Tuesday 1 July will automatically have been transferred.
Cards and bands: Your current card and band will work in the normal way.
Yes, this will continue following the normal process.
No, there are no changes planned for swimming lessons. These will be delivered at the current stage, day and time you or your child is in.
No, this will continue following the normal process.
There will be no change. Just log in following the normal process.
Customers can stay up to date on all Active North Yorkshire news on social media by following your local centre. Please see the links below:
The current timetable and service delivery will carry on as normal. Services will continue to be reviewed regularly in line with demand and customer feedback.