From Wednesday 1 October 2025, the leisure centre in the former Craven district will make the full brand change from the current operating name Craven Leisure to our new brand Active North Yorkshire. This will affect Craven Leisure Centre.
As a customer of this centre, there are a few things you will need to know as part of this changeover. We have created a set of frequently asked questions to answer your queries and highlight how you may be affected.
We will keep these frequently asked questions updated, however, if you have any further queries, please do not hesitate to speak to a member of our team who will do their best to help you.
Our colleagues are doing their best to ensure this transition is as smooth as possible. We thank you for your patience and treating them with the kindness they deserve during this time.
The centre will be changing from Craven Leisure Centre to Active North Yorkshire Skipton. This will follow the naming convention for all of the other leisure and wellbeing hubs under the new brand.
Yes, the centre will continue to operate under the existing opening hours.
We are working tirelessly behind the scenes to ensure any disruption is kept to an absolute minimum. We will keep customers updated frequently on any anticipated disruption.
The change to Active North Yorkshire will be conducted in the most cost-effective way possible, ensuring all legal obligations are met and customer safety is prioritised.
Yes. We will be launching the new Active North Yorkshire App in late September. The Active North Yorkshire App is the best way to book classes, join waiting lists and get centre updates. We will send out user guides for the app in the coming weeks. There will also be a booking option on the website.
Yes. The Craven Leisure website will continue to operate as normal until Tuesday 30 September. From Wednesday 1 October, all Craven Leisure customers will need to visit our Active North Yorkshire website for information, membership, swim timetables and classes.
Yes. The page name will be changed to Active North Yorkshire Skipton.
Yes, you can continue to book classes as normal. You will be able to book classes via the current website until the Tuesday 30 September. The new website and app will be live on Wednesday 1 October. You will be able to login with the email address and password you currently use to book classes to view all existing bookings.
Yes. There are no plans to change the opening times.
No, all the same familiar faces who have served you previously will be available at the sites. You may have already noticed a change to staff uniforms in line with the move to Active North Yorkshire.
Yes, you will be able to access it in the normal way. New customers will be issued Active North Yorkshire membership cards. Existing Craven Leisure cards will continue to work.
Yes, you will still be able to enjoy free Wi-Fi in the centre.
No, your membership remains unchanged allowing you to enjoy all the same great benefits.
There will be no change. It will continue to come from Debit Finance Collections on behalf of North Yorkshire Council.
Your current card will work in the normal way. New customers will be issued Active North Yorkshire membership cards. Existing Craven Leisure cards will continue to work.
App: There will be a new Active North Yorkshire app. You will need to download it from the App store on Apple or Google. We will confirm when this is ready to download before Wednesday 1 October.
Website: There is a new Active North Yorkshire website which Active North Yorkshire Skipton will be added to.
Yes, this will continue following the normal process.
No, there are no changes planned for swimming lessons. These will be delivered at the current stage, day and time you or your child is in.
No, this will continue following the normal process.
Prices will be held at the current rates until the annual review point in March 2026. Any changes to pricing will be communicated in advance of 1 April 2026.
There will be no change. Just log in following the normal process.