We have, with input from the independent and voluntary and community services sectors, developed the following quality assurance frameworks, which allow us to look at how providers are performing.
The framework forms the basis of our quality assurance visits to providers. It is also a useful tool for providers to audit themselves and to make improvements. We are currently reviewing the quality assurance frameworks.
Quality assurance framework documents and tools
- Quality assurance framework for services which are regulated by the Care Quality Commission (docx / 34 KB)
- Evaluation tool used to record evidence supporting submissions made by the regulated provider (docx / 42 KB)
- Quality assurance framework for services which are not registered with the Care Quality Commission and which are commissioned by us (docx / 94 KB)
- Evaluation tool used to record evidence supporting submissions made by the unregulated provider
We work with providers to make improvements and to acknowledge good practice. This is done through baseline assessments, which involve visits to care providers to assess how they work on a day-to-day basis. These visits aim to compliment, rather than duplicate, other organisations such as the Care Quality Commission.
As a result of the baseline assessment, there will sometimes be situations where action needs to be taken and this will be made clear to providers. There will also be opportunities for us to work alongside providers and to assist them.