For this sixth phase of the Household Support Fund, the eligibility criteria was updated based on guidance from the Department for Work and Pensions. Because the guidance changed, you might have received a payment as part of a previous phase of the Household Support Fund and not this time. For example, if you were not getting the maximum discount to help pay your council tax bill through the means-tested Council Tax Reduction Scheme as of 1 December 2024 you were not eligible. You will find information about other sources of support on this page.
Council Tax, rates and benefits systems changes
We’re improving our Council Tax, Business Rates and Housing Benefits systems between May and June. During this time, there will be some changes to how we deal with enquiries. Some queries will take longer for us to answer.