View trading standards advice and guidance leaflets on a range of popular topics.
Consumer advice
To report a problem to Trading standards or receive free consumer advice, contact the Citizens Advice Consumer Helpline by calling 0808 223 1133. Lines are open Monday to Friday, from 9am to 5pm (closed on bank holidays).
Relay UK - if you are unable to hear or speak on the phone, use Relay UK and type what you want to say. Can be used with an app or a textphone. Find out how to use it on the Relay UK website.
Other ways to contact the Citizens Advice consumer service:
Advice and guidance on consumer rights-related topics, including consumer contracts, description of goods, returns policies, sale and supply of goods, package holidays and more.
Advice and guidance on dispute-related topics, including gathering evidence, insolvency, misleading practices, writing an effective letter of complaint and more.
Advice and guidance on fair trading-related topics, including consumer contracts, internet auction sites, used cars, ticket sales, consumer credit and more.
Advice and guidance on miscellaneous topics, including age-restricted products, fireworks, cigarette lighter refills and solvents, tobacco, knives, sunbeds and more.
Advice and guidance on goods-related topics, including guarantees and warranties, your rights, pricing law, buying at home, on the internet or on premises and more.
Advice and guidance on service-related topics, including buying at home, over the internet or on premises, buying communications packages, guarantees and warranties and more.
Advice and guidance on weights and measures-related topics, including average quantities, delivery of oil and gas, sale of alcohol, weighing equipment and more.