The Valuation Office Agency (VOA) are part of the HM Revenue & Customs and are responsible for assigning Council Tax bands to domestic properties and Rateable Values to commercial hereditaments.
We receive weekly updates from the Valuation Office Agency which we process. These include:
- new additions to the lists
- deletions from the lists
- changes to the current assessments held
It is our responsibility to process these changes and bill the customer accordingly based on the information that has been provided.
If you disagree with how your assessment has been rated, you will need to challenge this direct with the Valuation Office Agency. Details on how to do this is below.
How to appeal your Council Tax assessment
The easiest and quickest way to challenge your assessment with the Valuation Office Agency is online using the government's check your Council Tax band page.
You can also call the Valuation Office Agency or email them to challenge your Council Tax band if you cannot use the online service.
They are open:
- Monday to Tuesday, 9am to 4:30pm
- Wednesday, 10am to 4:30pm
- Thursday to Friday, 9am to 4:30pm
Short-term holiday lets
Short-term holiday lets are considered as borderline cases, by the Valuation Office Agency, as they involve assessments being transferred from one rating list to the other. This type of change is dealt with differently and a special form needs to be completed.
If you need to report a change of use, for this purpose, please complete this form.
Further information regarding the criteria for being listed as a short-term holiday let can be found on the business rates page on the government website.
Please be aware that we will not be made aware that you have submitted your challenge or change of use form and will only be informed if a change is made to the listing of your assessment. As such payment should always continue to be made as detailed on your latest bill.