Website and telephone payments Friday 26 April
Our website and telephone payment systems are unavailable between 6pm and 10pm on Friday 26 April. You will not be able to pay for any council services on our website or over the phone during this time.
Request a replacement bus pass online if your school or college bus pass has been damaged, lost or stolen.
If your child travels on school transport and their bus pass has been lost or stolen, or is in poor condition, you will need to request a replacement pass.
Request a replacement bus pass online
Use our online form to request a replacement bus pass. You'll need to provide your contact details, the name of your school or college and state why you require a replacement.
Please note, you can only request a replacement pass online if your details remain the same as on your original pass.
Request a replacement bus pass
Change of details
If your personal details have changed or if you have moved house, you will need to contact us so we can reassess your eligibility for free transport.
When will I receive the replacement pass?
You will normally receive your replacement bus pass by post within five to ten days. We do not provide temporary passes but we can make the bus driver aware that a replacement pass has been ordered.