As well as the tenant satisfaction survey, the Regulator for Social Housing requires landlords such as ourselves to publicise additional management information relating to items such as health and safety, complaints and anti-social behaviour.
Due to the work required as part of the move from former district and borough councils to North Yorkshire Council we are currently unable to report on homes that meet the Decent Homes Standard. We are working through a programme of stock condition surveys which will help us to report on this figure in the future.
| Measure | Outcomes 2023 to 2024 | Outcomes 2024 to 2025 |
|---|---|---|
| Number of stage one complaints received per 1,000 properties | 12.03 | 36.88 |
| Number of stage two complaints received per 1,000 properties | 0.59 | 3.7 |
| Proportion of stage one complaints responded to within the Housing Ombudsman's Complaint Handling Code timescales | 68.3% | 69% |
| Proportion of stage two complaints responded to within the Housing Ombudsman's Complaint Handling Code timescales | 0% | 48.4% |
| Anti-social behaviour cases relative to the size of the landlord per 1,000 properties | 65.4 | 42.5 |
| Number of anti-social behaviour cases that involve hate incident reporting in a month per 1,000 properties | 0.3 | 0 |
| Homes that do not meet the Decent Homes Standard | Unable to measure | Unable to measure |
| Non-emergency repairs completed within target timescale | Unable to measure | 68.8% |
| Emergency repairs completed within target timescale | Unable to measure | 75.8% |
| Gas safety checks completed | 99.7% | 98.8% |
| Fire safety checks completed | 56.4% | 91.91% |
| Asbestos management surveys or re-inspections completed | Not reported | 93.01% |
| Water safety checks completed | 100% | 100% |
| Lift safety checks completed | 100% | 100% |