How Lifeline works
We provide and install a Lifeline unit, which plugs into your home telephone point.
You will receive a personal alarm pendant to wear around your neck or wrist.
If you need to raise the alarm, we automatically know who you are, where you live and will make sure the right help is sent to you.
You can choose from various support packages depending on the level and length of support you need.
Lifeline service
This costs:
- Lifeline standard at £5.90 per week
- Lifeline with a quarterly visit at £7.90 per week
- Lifeline with a monthly visit at £12.10 per week
These packages include:
- 24-hour emergency response to help you whenever you need it
- a Lifeline wearable pendant and call unit
- annual visit from support officers to test equipment and have a chat
GP, hospital or social services referrals may receive the first six weeks free.
Companion visit service
This service includes scheduled visits from a support officer between 8am and 6pm. Please contact us for a price.
Holiday and respite service
This is a fixed-length service, ideal for hospital discharges or when the family are away. This includes:
- regular checks to make sure everything is okay
- support with making sandwiches, warm microwave meals and preparing drinks
- help with any day-to-day activities such as basic cleaning and laundry
- essential shopping trips
Personal care is not included in this service.
Who to contact
Contact us to discuss Lifeline packages or register for Lifeline using our online form: