We want to make sure all our tenants and leaseholders feel they are involved and have a say about the housing services they receive.
We make sure our tenants feel involved through a series of tenant panels. They are consulted on a regular basis, especially if changes to the way we do things are being proposed.
Members of our panels are offered assistance with transport to attend meetings, free training and support.
There are several ways you can get involved.
This panel works closely with the head of housing and head of property services and councillors to see how the whole housing service - including repairs and maintenance - can be improved for tenants and leaseholders.
The panel meets quarterly.
We publish the panel's meeting agendas, reports and minutes.
You can read the 2022 - 2023 quarter three performance information report here (pdf / 313 KB)
This panel analyses areas including rent, tenancy services, anti-social behaviour and developments in housing allocations, homelessness procedures and temporary accommodation.
We publish the panel's meeting agendas, reports and minutes.
You can read the 2022 - 2023 quarter three performance information report here (pdf / 337 KB)
The tenants' open forum is a quarterly meeting with housing staff present. It is open to all tenants and leaseholders who are encouraged to raise issues of interest to the wider estate or community where they live.
The all panels' group also meets quarterly. It involves tenants from all our various panels who get together to exchange information, receive presentations from staff and discuss ideas.
We publish the panel's minutes.
You can read the minutes from 22 August 2023 open forum meeting here (pdf / 173 KB)
You can read the minutes from 6 December 2023 all panel's group meeting here (pdf / 184 KB)
The tenants’ news editorial panel helps with the production of our four newsletters a year and the annual housing report. Members make sure the newsletters are relevant to tenants and that they are attractive and interesting.
The panel also helps with proof reading and ensures the content is written in plain English.
The scrutiny group is made up of involved tenants who work independently to check and scrutinise different parts of the housing service. It prepares a report to make recommendations for improvement or change and then monitors how those changes or improvements are implemented. Membership of this group varies according to the activity being scrutinised.
You can read the most recent scrutiny group report here (pdf / 486 KB).
The annual report explains how the service has performed. You can read the most recent annual report here (pdf / 3 MB).
To find out how to get involved, please see our involved tenants' handbook (pdf / 3 MB).
Between January and March 2022 many of you took part in an important survey. Thank you to everyone who returned their forms and let us know what you thought about our housing services and how we maintain your home.
The survey was anonymous and carried out by an independent market research company on our behalf - Acuity Research and Practice.
More than 1,700 residents replied and the results are in.
Here are a few of the key results:
Carrying out this survey is just part of the work we do to involve you in developing the way we work. As well as publishing the results of this survey, we will be putting the findings to good use by working with tenants and leaseholders to further improve the services we provide.
Read our tenant and leaseholder satisfaction survey 2022 (pdf / 6 MB) and our tenant and leaseholder satisfaction survey report 2022 (pdf / 1 MB).