My account - help and support

Find answers to frequently asked questions relating to the 'my account' section of the website.

Registering for an account

Creating an account makes it easier for you to request services, as the details you provide during the registration process will be pre-filled on any forms we ask you to complete.

By creating an account, you will also automatically receive progress updates in relation to your requests.

We are currently working on a new feature that will allow you to view details of any requests you have previously raised using your account, along with any updates.

Please note, certain services will only be available once you have logged in, as this allows us to ensure the service is appropriate to your individual circumstances and needs. 

Some services will be available without creating an account. However, registering for an account provides many benefits. 

Having an email address allows you to connect to many people and organisations (not just us), and is quicker and cheaper than sending traditional mail.

Anybody can create an email account / address and there are a number of free email providers available (Google, Hotmail and Yahoo).

Further information along with a video showing you how to set up an email account/address is available here.

Once you have an email account you can use your new email address to create an account with us.

The email can sometimes take a few minutes to come through so please wait a short while to see if it arrives.

If it has been some time since you submitted the request to create an account, please check your spam folder in your email account to make sure it has not been accidentally marked as spam.

To check your spam folder, log in to your email account - a link to your spam folder should be displayed in the left-hand side menu. The email will have been sent from "" with the following subject: Account details for [your name] North Yorkshire County Council "My account".

You can register for an account by completing our simple online registration form. You will need to provide us with some basic personal information such as your name, date of birth, address and email address.

You will then be sent an email which will include further instructions to allow you to access your account.

Register for an account

You are required to enter your postcode and select your address when attempting to register for an account. If your postcode is marked invalid or your address is not listed, you should complete our online support form.

Logging into your account

Your username is the email address you used to create your account. If you have forgotten your email address or no longer have access to your email address you will need to contact us

Your password can be reset by clicking on the link in the 'forgotten your password?' section on the login page.

You will be asked to enter the email address you used to register your account. You will then be sent an email which will include further instructions to allow you to reset your password.


You will need to log into your account in order to update your details. Once logged in there will be a link / option allowing you to update your details.

If you no longer wish to use your account you can simply stop accessing the system. To have your account deleted you will need to request additional support - see below for more details.

Where can I get additional support?

If you are still having problems, you can request additional help via our online form.

Please ensure you have read the frequently asked questions before submitting a request for additional support.

Request additional support

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