Lifeline services privacy notice

This privacy notice is designed to help you understand how and why North Yorkshire Council processes your personal data in relation to lifeline services. This notice should be read in conjunction with our corporate privacy notice.

Who are we?

North Yorkshire Council is a ‘data controller’ as defined by Article 4(7) of the UK General Data Protection Regulation (UK GDPR).

The lifeline service is a product provided and administered by the council which provides 24-hour local emergency support service. The call alarm (unit and wearable pendant) makes it easier to live independently in your own home and offers peace of mind that help is on hand when needed.  

The council has appointed Veritau to be its data protection officer. Their contact details are:

Information Governance Office
West Offices
Station Rise
North Yorkshire


Tel: 01904 552848

What personal information do we collect?

In order to provide the lifeline service we collect the following categories of personal data:

  • your personal information such as name, address, date of birth and contact details
  • names and contact details of your friends and families
  • financial information for payment of the service
  • information on your regular daily activities and any other support services you have or that regularly visit you
  • where applicable, we will also take note of anyone who deals with your affairs on your behalf and where applicable the details of ‘power of attorney'
  • other relevant information that may help us to provide the service such as who you wish to be contacted first in an emergency and your next of kin details

We may also collect the following categories of special category information:

  • details of your health including any medical conditions, medication you are receiving, mobility problems and information relating to your care plan (if applicable) and if you have a do not resuscitate (DNR).  

Why do we collect your personal information?

We will use your personal data in order to ensure the effective delivery of the Lifeline Service. To enable the lifeline service to get the help needed for you in the event of an emergency situation when a call has been triggered through your lifeline unit.

Who do we obtain your information from?

We obtain your information from:

  • NHS
  • home from hospital service – carers resource
  • care agencies

Who do we share this information with?

Having established your needs, the call centre will contact an appropriate contact to come to your assistance. This may include:

  • your appointed contacts such as family, friends, next of kin
  • emergency/third party responders such as the emergency services, paramedics or fire/ambulance, police, health, and social care agencies

How long do we keep your information for?

Data held

Retention period

Individual support plans including contact information, support requirements, care assessment and financial information.

Held for the life of the contract and then for 6 years upon termination of the contract.

What is our lawful basis for processing your information?

North Yorkshire Council relies on the following lawful basis to process your personal data:

  • UK GDPR Article 6 (1) (b) - processing is necessary for the performance of a contract to which the data subject is party
  • UK GDPR Article 6 (1) (d)- processing is necessary in order to protect the vital interests of the data subject or of another natural person

When processing special category data, the council will rely on the following lawful basis:

UK GDPR Article 9 (2) (b) - processing is necessary for the purposes of the provision of health or social care with processing meeting schedule 1, part 1 of the data protection act 2018 as below:

  • (2) Health or social care purposes

For more information about how we use your data, including your privacy rights and the complaints process, please see our corporate privacy notice.