We have built a new online portal which gives you quick, convenient and secure access to your Council Tax account information.
Signing up to the portal gives you access to:
- make service requests with our new online forms
- sign up for electronic billing so that you can view all correspondence from the council in a secure portal
- change the payment details we use to request your payments and the date on which they are taken
- view your instalments, when they are due and that you are up to date with payments
- update your contact details
- add notes to your account for our team to pick up
To do this you first need to sign up for a North Yorkshire Council My Account and then register your Council Tax information to link it to your account.
To sign up to the portal you will need your new Council Tax reference number.
New reference numbers are:
- 12 or 13 digits long
- start with a number '9'
You can find your new reference number on letters and emails we sent you since 1 June 2025.
In Direct Debit emails and letters, your new account reference number is referred to as the ‘new originator reference’.
All Council Tax payers will have been sent a new reference number by the next annual billing cycle.
Access our new customer portal
Watch our how-to video about registering for the customer portal: