Website and telephone payments Friday 26 April
Our website and telephone payment systems are unavailable between 6pm and 10pm on Friday 26 April. You will not be able to pay for any council services on our website or over the phone during this time.
Understand how much you may have to pay towards the cost of social care services you receive.
Find out how much you have to pay
Complete a financial self-assessment online to understand how much you may need to pay towards the cost of your care. It is quick and easy to complete and is available 24 hours a day.
To help you complete the form, you may need:
- pension statement
- bank or building society statements
- property income
- trust funds
- stocks and shares
- council tax
- rent payments
We have recently launched a new Online Financial Assessment and may contact you for feedback about your experience. If you prefer not to be asked for feedback, please contact us by emailing Bac.Service@northyorks.gov.uk to let us know.
Complete a financial assessment
Online financial assessment guide (pdf / 570 KB)
If you don’t want to complete the online form, contact us to arrange a telephone or in person assessment. If you have a social care co-ordinator, they can ask a benefits and assessments officer to visit you to complete a financial assessment.
If you have savings capital
If you have savings and / or capital of £23,250 or more, you will be asked to pay the full cost of providing the services you receive.
What happens next?
When you complete the online financial self-assessment, you will see an estimate of how much you may have to pay towards the cost of your care.
You may then choose to submit your financial self-assessment to our team. When you do this, a benefits and assessments officer will review and confirm what your weekly contribution towards your care will be. They will also help you to claim any welfare benefits that you may be entitled to.
What happens if your circumstances change
If there is a change to your situation, you will need to complete a financial assessment to let us know. You can do this using the online financial self-assessment or request an assessment with one of our team by contacting us. This may be the second time you do this if your circumstances have changed. Our team will then review your new financial assessment and your welfare benefits entitlement.
Further information
Find out more in our leaflet about what you should expect to pay for care services in 2024 to 2025 (pdf / 2 MB)