Council Tax, rates and benefits systems changes
We've upgraded our Council Tax, business rates and Housing Benefits systems and added better and improved self-service features for all our customers.
We usually pay Housing Benefits from the Monday after we get your claim but, in some circumstances, we can pay from an earlier date.
The backdated benefit is paid for a period prior to the date that an application form is received. For working age claimants, you can apply for up to one month from the date we received the request. However, you must prove that there was a good reason why you did not apply for the benefit at the time for it to be awarded.
Some examples of good reasons are if:
In most circumstances, we may ask you to provide evidence, for example, if you were ill, we may need to see a letter from your doctor confirming this.
All requests need to be made in writing or on the application form and you must give the reasons why you want your claim to be backdated. You will also need to provide proof of your income for the period that you are requesting backdated benefits, for example, if you were working then we will need to see your payslips.
If you have reached the qualifying age for state pension credits your claim may cover any period in the three months before the day your claim was received, you do not need to request this. We look out for claims that we are able to backdate, but please let us know if you think we should have backdated your claim.