Website and telephone payments Sunday 19 May
Our website and telephone payment systems are unavailable between 9am and 2pm on Sunday 19 May. You will not be able to pay for any council services on our website or over the phone during this time.
When we have made a decision about your benefit, we will write to tell you what amount you are entitled to.
If you are unhappy about a decision that we have made, you can ask us to look at it again, this is called a reconsideration.
If you have requested a reconsideration, we will look at your case again. We will check it thoroughly and take into account any further information you have given in your letter.
We may then:
- decide not to change the decision
- change the decision and pay you more benefit
- change the decision and pay you less benefit
We will write to you and let you know what we have decided. If we decide not to change the decision you will have the right to appeal. Whenever you appeal against a decision we will always check our earlier decision again. If we decide not to change it, we will send the details of your appeal directly to the Tribunals Service for their independent consideration.
Appeals should be made in writing and must be signed. The appeal should include the reasons for disagreement. If you submit your request outside of one month, we will only be able to look at it if you can show that you had a good reason for not making your request within the one month time limit.
Your claim will be looked at by a different member of staff and a full explanation given. If you are still unhappy with the decision you can ask for your appeal to be sent to the Independent Tribunal.