Council Tax, rates and benefits systems changes
We've upgraded our Council Tax, business rates and Housing Benefits systems and added better and improved self-service features for all our customers.
When we've made a decision about your benefit, we'll write to tell you what amount you're entitled to.
If you are unhappy about a decision that we have made, you can ask us to look at it again, this is called a ‘reconsideration’ or you can appeal.
If you have requested a reconsideration, we will look at your case again. We will check it thoroughly and take into account any further information you have given in your letter.
We may then:
- decide not to change the decision
- change the decision and pay you more benefit
- change the decision and pay you less benefit
We will write to you and let you know what we have decided. If we decide not to change the decision you will have the right to appeal. Whenever you appeal against a decision we will always check our earlier decision again. If we decide not to change it, we will send the details of your appeal directly to the Tribunals Service for their independent consideration.