If you are unhappy about a decision that we have made, you can ask us to look at it again, this is called a 'reconsideration' or you can appeal. We will then write to you to tell you whether the decision has been changed or not.
If you have requested reconsideration and the decision is not changed or the decision is changed to pay you less benefit, you can then submit an appeal.
If you have appealed and the decision is not changed or the decision is changed to pay you less benefit, we will send your appeal to the Tribunals Service for their independent consideration.
You must ask for a reconsideration or make an appeal within one calendar month of the date that we first notified you of our original decision. If you submit your request outside of one month, you must provide a good reason for not making your request within the time limit allowed.
To make a reconsideration or an appeal, please contact us. You need to give full details about why you disagree with the decision and why you think it is wrong.
It is important that you give as much information as you can so that we are aware of all the facts when we deal with your request. You may wish to provide supporting evidence, for example, a letter from your doctor or care worker.
If someone else is acting on your behalf, please provide their name and address together with your signed authorisation so that they can act for you.