The invoice you receive will tell you how and where you can repay your overpayment. When making any repayments you will need your invoice number.
You can make repayments to your overpayment through the online overpayments form. Please make a note of your transaction number in case you need to contact us about the payment.
Alternative options to make a repayment include:
Phone: You can make repayments by TouchTone payments using a debit or credit card by ringing the Freephone number 0800 035 1566.
Standing order: Repayments can be made directly from your bank or building society by standing order. A letter will then be sent to you confirming the instalments and our bank details to then set up the standing order.
Post office or Paypoint: Repayments can be made at any post office or anywhere displaying the Paypoint logo. To pay here, you will need to take your invoice to show the barcode. A receipt will provide proof of payment.