Council Tax, rates and benefits systems changes
We've upgraded our Council Tax, business rates and Housing Benefits systems and added better and improved self-service features for all our customers.
Register for the landlord portal, find out about benefit Information for landlords, including Housing Benefit.
We can only provide information about a claim to those landlords who are receiving direct payments of housing benefit or where a tenant has given us written permission to do so.
The housing part of Universal Credit will be paid directly to your tenant. This means your tenant will need to be able to manage their money.
Landlord online benefits portal
The landlord portal gives you secure access to your tenants’ Housing Benefit entitlement and Housing Benefit payment breakdowns.
Find out more on our landlord online benefits portal page.
Advice for landlords
The Department for Work and Pensions has an information page for landlords on their website. This includes information on Universal Credit and alternative payment arrangements if your tenant is in arrears.
The Money Advice Service also provides information and advice for landlords whose tenants get Universal Credit.