If your grey wheelie bin has been stolen, or damaged due to normal wear and tear you will need to pay for a replacement.
A new or replacement grey wheelie bin costs £30 including delivery.
New or replacement green garden waste or recycling bins are free.
If your bin was lost in our collection vehicle, we will replace it free of charge.
When you report a lost bin, you will need to tell us:
- your name, address and telephone number
- the last time and place you saw your wheeled bin
- if your bin had your house number or name on it
- whether the bin was damaged before it was lost
We will investigate and reply within three working days.
Contact us to order a new or replacement wheeled bin or report a lost bin.
Request a new recycling bin online
Help with replacement bin costs
You can apply for a free replacement bin from our hardship fund if you or anyone in your household receives these benefits:
- Universal Credit
- Income Support
- Housing Benefit
- Council Tax Benefit
- Disabled Persons tax credit
- Income-based Job Seekers Allowance (JSA)
- Working families tax credit
- Attendance Allowance
- Disability Living Allowance (DLA)
- Industrial Injuries Disablement Benefit (IIDB)
- War Disablement Pension
Contact us about applying to the hardship fund.
New houses and housing developments
New housing developments with more than three properties should provide all refuse and recycling bins for free.
You will need to pay for a new bin if you move into a smaller housing development under three properties.
Contact us if you’re a property developer or builder and you need to bulk order wheelie bins.