Customer online Council Tax portal

We have built a new online portal which gives you quick, convenient and secure access to your Council Tax account information.

Signing up to the portal gives you access to:

make service requests with our new online forms
sign up for electronic billing so that you can view all correspondence from the council in a secure portal
change the payment details we use to request your payments and the date on which they are taken
view your instalments, when they are due and that you are up to date with payments
update your contact details
add notes to your account for our team to pick up

To do this you first need to sign up for a North Yorkshire Council My Account and then register your Council Tax information to link it to your account.

To sign up to the portal you will need your new Council Tax reference number.

New reference numbers are:

12 or 13 digits long
start with a number '9'

You can find your new reference number on letters and emails we sent you since 1 June 2025.

In Direct Debit emails and letters, your new account reference number is referred to as the ‘new originator reference’.

All Council Tax payers will have been sent a new reference number by the next annual billing cycle.

Access our new customer portal

Watch our how-to video about registering for the customer portal:

Why do I have a new account reference number (and where can I find this)

In June 2025, we brought seven systems from the legacy district and borough councils into one system which is quicker, easier and more convenient.

This system upgrade means that every Council Tax account in the county now has a new 12 or 13 digit reference number which starts with ‘9’.

This number will only be shown on letters and emails we sent you since 1 June 2025, including letters and emails telling you about a change of reference number related to direct debit.

Why do I have to sign up and register again when I used to have a portal account?

Prior to June 2025, the seven legacy district and borough council areas all had different systems and different portal arrangements. We have now brought everyone’s accounts together into one system with a new customer portal. This does mean you will need to sign up for a North Yorkshire Council MyAccount and register your council tax or business rates information as previous portals are no longer active. However once this is done you will have access to many great benefits.

Do I need an account to pay my bill?

No, you can still pay your bill via Direct Debit, online payment, phone, at the Post Office and Paypoint without having a portal account.

Can I set up an account on behalf of someone else, for example as a carer?

Yes, you sign up for an account on behalf of another person where you have the authority to do so. When registering council tax information to link it to the North Yorkshire MyAccount, you must remember to enter that person’s council tax details, not your own.

Can I have a separate portal login to my partner or spouse if we are on the same account?

Yes, absolutely. Each user can create their own North Yorkshire MyAccount using their own details and register their council tax information, as long as they match the names we have on file for the account.

I've moved out of the area. Can I still set up an account to see my old bills?

You will need to have received a bill on or after 1 June 2025 which has your updated council tax account reference and your online reference in order to register a closed council tax account.