School governors Volunteering as a school governor is a great way to contribute to your community. Every school has to have a governing body by law. School trips, visits and activities Find out about the duties and responsibilities that schools have for running educational visits, including policies, consent and inclusion. School complaints procedure Schools have procedures in place for dealing with complaints should things go wrong and all complaints are taken seriously. School and pupil records Find out how to access old school and pupil records, and why and how long school records, registers and transcripts are kept.