Our properties are all fitted with smoke alarms. You should test them once a week by holding down the test button until the siren sounds.
Some of our properties use battery-powered smoke alarms. If the battery runs low, the alarm will chirp to let you know. Please get in touch and we will replace it for free.
Keep communal areas, corridors and stairwells clear of rubbish or anything flammable - a corridor may be your only means of escape in a fire. Let us know if you notice things being left in communal spaces.
What to do if there is a fire
- Don't tackle fires yourself. Leave it to the fire service
- Keep calm and act quickly. Get everyone out as soon as possible
- Don't waste time investigating what's happened or rescuing valuables
- If there is smoke, keep low where the air is clearer. Before you open a door, check if it's warm. If it is, don't open it - the fire is on the other side
- Call 999 and report the fire as soon as you are clear of the building
- Do not return to your home until instructed by the fire service
What to do if your escape is blocked
If you can't get out, get everyone into one room, ideally with a window and a phone
Put bedding or similar around the bottom of the door to block out the smoke. Phone 999 for the Fire Service or, if there is no phone, open the window and call "HELP! FIRE!"
If you're on the ground floor, you may be able to escape through a window
Use bedding or something similar to cushion your fall and lower yourself down carefully
If you can't open the window, break the glass in the bottom corner. Make jagged edges safe with towels or blankets.
If you have any concerns about fire safety in your home you should report a repair to us online.