“Being in customer service gives me a huge amount of job satisfaction as I get to help, support, and resolve various customer issues on a daily basis. It is also a job where I get thanked on a daily basis by grateful customers for a job well done.
If you love talking to people, enjoy being part of a team and you love learning new skills, then I cannot recommend customer services enough."
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Customer service
This is an exciting time to join us as we proceed into the second year of the unified North Yorkshire Council. We are currently enjoying the advantages of the newly integrated services that cover the entire region whilst being committed to investing in and enhancing our services.
Our customer service teams are like no other. They are the voice and face of the council ensuring an effective and positive experience for residents, businesses and visitors across the county.
The customer service team is committed to providing excellent and effective service to all enquiries and putting customers at the heart of everything it does. You can take great satisfaction knowing your contributions are making a significant difference and improving lives within the county.
Working with internal and external customers covering a broad range of council services across multiple contact channels including face-to-face, telephone, email, and online platforms, giving you various ways to deliver support. Every day provides variety and comprehensive exposure to the extensive range of services that North Yorkshire Council delivers, allowing individuals the opportunity to build a strong, exciting and engaging career within a customer service department unlike any other. Our strong 'one team' culture across the North Yorkshire Council recognises talented colleagues and encourages them to pursue their careers with local government. Customer services is a fantastic place to learn about all the services we offer and provides the opportunity to explore whichever route you may want to take.
Customer services is an essential service with a reputation for excellence. You will join a highly experienced and collaborative team in a supporting, friendly and warm environment. A real team spirit exists within customer services, who adopt an “all in it together” approach, united in their motivation to help and deliver the best outcomes for our customers and the council.
We want our teams to thrive and enjoy their work. Therefore, we have a culture of investing in our people and are committed to training our team members to the highest standards underpinned by strong embedded processes, enabling you to flourish from day one.
Hear from some of our customer service team
Maria – Customer Service Officer
Jen – Customer Service Officer
“As a Customer Services Officer, no two days are the same. The range of calls we take keeps things interesting. As well as working both on the phones and in the offices face to face with customers, we are also able to work from home which provides a perfect balance. My team at Richmond are amazing and have been so supportive since I started. They are always there to help, guide and support so no matter where you are working, you’re never on your own”
Matt – Customer Service Officer
“Since joining North Yorkshire Council a few months ago, I’ve been fortunate enough to find myself in an extremely supportive team. It’s also been eye-opening to find out about the scope of the council’s work and I’ve enjoyed the variety of enquiries, as well as helping customers directly or referring them to other colleagues.”
Helen – Customer Service team leader
“I began my career with North Yorkshire Council as a Customer Services Officer. I thoroughly enjoyed the variety of the role and the mix of different customers that I spoke with and met on a daily basis.
I have now worked in Customer Services for over three years and have progressed into a Team Leader position. I love working with the team and being there for support and advice, whilst still having contact with our customers.
I am looking forward to seeing the transformation as we progress as one Council and to working with colleagues across the whole of the County.”
Bobby – Specialist Customer Service Advisor
“Working in Customer Services enabled me to develop skills and build up knowledge that I now use and share in my new role as a Specialist Customer Advisor in Social Care”
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Revenues
Working in the council’s revenues team you will be contributing to collecting over £560 million in council tax payments from over 300,000 households and £216 million in business rate payments from 40,000 businesses. The income you collect is used to deliver vital services to our residents. The service is also responsible for collecting local Business Improvement District levies completing a varied and ever changing range of local taxes and levies that you will receive a comprehensive suite of training and development to administer.
The service has a clear purpose to deliver the accurate billing, collection and fair recovery of these taxes and revenues officers in addition to developing the knowledge and skills to undertake all these processes will have the opportunity to specialise in either council tax, business rates or recovery within supportive teams.
Working for a large unitary authority in a large team also provides opportunities for progression and personal career development with many senior roles in the team structure.
Customers and their needs are also at the heart of the revenues service and enquiries will also be dealt with face to face, over the telephone and electronically. Officers will develop the skills to communicate effectively with a wide range of customers and challenge information provided when appropriate in a professional manner. Officers will be motivated by customer excellence and achieving results for the service.
Hear from some of our revenues team
Heather - Revenues Team Leader - Business Rates
“Working in revenues is fast paced and varied; but it’s so rewarding to know we are giving our local customers the best support we can.”
Duncan - Revenues Officer - Council Tax
"I have only just completed my training with the service but can now assist customers on the full range of council tax, business rates and Business Improvement District queries - no two queries are ever the same and I enjoy this variety and the structure of the role that also involves maintaining the associated records from start to finish so I can really see and do the whole process."
Sherri - Head of Service
"The revenues service is a challenging and constantly evolving service where change is the daily norm. This is an exciting time to join the service as we embark on consolidating the systems, teams and processes for the new council. "
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Our current job opportunities
We currently don't have any job opportunities.
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What we can offer you
We offer modern work practices, enabling colleagues to balance hybrid working with the requirement to work from their fixed locality office base to offer a face-to-face service to our customers.
You will be provided with technology to enable efficient and effective work, ensuring that you are connected and well-supported when working from home.
We also encourage our teams to come together regularly for development, connection and collaboration.
You are provided with a comprehensive benefits package with an excellent employer-defined pension scheme and enhanced holidays to help you thrive at home as well as work.
Why work for us
We are a strong performing authority, with supportive political leadership and talented teams providing the platform to have a fulfilling, challenging and successful career in a truly stunning place.
A recent peer survey found that the council is a good place to work, with strong leadership and a loyal and committed workforce who have access to well-regarded training and development.
We pride ourselves on being an employer of choice, offering a range of training and development opportunities and career progression allowing you to manage your own development journey and empowering you to control your career.
We believe in the importance of inclusion, which is why we are always working towards being a more diverse, equitable and inclusive employer. Find out more about our equality, diversity and inclusion work on our working for us page. You can bring your whole self to work, and we will support you to be the best that you can be.
Our values are Inclusive, Ambitious, Creative, Together (‘I ACT’). Our values, behaviours and ambitions underpin everything we do. These values guide how we are – with our customers, partners and each other – and help drive the way we work together to achieve the council’s ambitions. The success of our new council is achieved not just by what we do, but also how we do it. I ACT values are described in our behaviours, enabling all of us to demonstrate our values in everything we do, and to establish a culture that supports our diverse communities across North Yorkshire.
In addition to your salary, we offer a range of great benefits to help you financially and make life a bit easier.
These include:
- a local government, career average employer contribution pension scheme
- salary sacrifice schemes
- modern flexible working practices
- learning and development packages
- career advancement opportunities
- employee discount benefits including shopping and gym discounts
- green car and cycle schemes
- travel loans
- Health Assured – confidential help and support for your wellbeing
You can find more information on the range of benefits we offer on our total rewards page.
Watch this video to find out about our employee networks.
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Living and working in North Yorkshire
North Yorkshire is a thriving county that adapts to a changing world and remains a special place to live and work.
North Yorkshire's natural beauty is captured in its three areas of outstanding natural parks, national nature reserves, stunning coastlines, scenic rural villages, vibrant cities and market towns. North Yorkshire really is a beautiful, thriving and special place to live and work, rich in heritage and culture.
North Yorkshire features significantly in the ten best places to live in the UK in the Halifax Quality of Life survey. This index aims to quantify where living standards are highest in the UK by ranking local performance across a range of indicators. Local areas featured in the top ten included Richmond, Selby and Malton.
Figures released by the Office for National Statistics bulletin positions North Yorkshire as the safest place in England with extremely low crime rates.
In addition, the county benefits from excellent road and rail links, with easy access via the east coast mainline, the A1(M) and A19. Leeds, York, Newcastle, Durham and Teesside are all easily commutable, and London and Edinburgh are just two hours away by train.
From its lively cities to pretty villages, rolling countryside and grand coastline, Yorkshire has so much to offer including great employment opportunities for your family members, along with a higher proportion of schools which are good or outstanding compared to national figures.
You can find out more about what North Yorkshire has to offer on the No place like North Yorkshire website.
Application tips
You can find lots of useful information on our advice page.
Contact us and apply
If you feel you have the skills, passion, and drive that we are seeking, we want to hear from you!
For an informal chat about opportunities available across the county, please send your CV to Rosy.Castling@northyorks.gov.uk.
To apply for any role, please submit your application via our jobs and careers site.
We will not accept applications from agencies.