Find out about career opportunities in our customer service team.
Our customer service team puts our local communities at the heart of everything we do. Every decision that we make focuses on providing the best possible customer experience for everyone who lives in, works in, and visits our wonderful part of the world.
In customer service we are committed to making it easy for customers to access services regardless of the channel the customer chooses to use. As a member of our customer service team, you will support customers on-line, over the phone and face to face and, because of the variety of services we provide for our communities, no two days will ever be the same.
We are delighted to offer a unique opportunity to help contribute to the local communities across North Yorkshire.
Title: Specialist Customer Service Advisor Out of Hours
Grade: I
Contract type: 12 months fixed term
Hours/working pattern: Northallerton – hybrid working available.
Weekend working: yes
Closing date: 21 April 2024
Interview date: week commencing 29 April 2024
Venue for interview: County Hall Campus, Northallerton DL7 8AD
Apply online: Specialist Customer Service Advisor Out of Hours
"I have always been a people person, so working in customer services is a natural fit for me. No two days or two calls are the same keeping my shifts varied and fresh. The added satisfaction of knowing I have helped to solve someone’s problem makes it a job I love!
I am excited at the prospect of being part of the ongoing transformation of North Yorkshire Council and the opportunities and learning this will bring with it."
"After a significant blow to my life, I felt it time to change direction. I saw advertised the role of customer services officer and thought why not.
That day turned out to be my lucky day. I started working in the customer service team at the end of February 2022. I was welcomed from that first moment. Training was thorough and gave me all the tools I needed to go solo. I truly started learning from then and I am still constantly learning. I have full support from all my team, the knowledge sharing is second to none from the team and wider council community. My experience has only been a positive one. That feeling of a job well done comes at the end of most calls."
"I have worked in customer service for North Yorkshire Council for a year and a half. It is a fun, interesting, busy and diverse role where every query into the centre is different and no day is the same.
The customer service team that I work in is hard-working and supportive and we have a lot of fun. We also learn on the job every single day owing to the wide and varied customer queries, and the fluidity of changing processes.
I have found that North Yorkshire Council are a flexible, accommodating and supportive employer, which has enabled me to succeed in my role.
Being in customer service gives me huge job satisfaction as I am in a role where people in the community need your help, support and guidance and even to be an agony aunt at times!
If you love talking to people, enjoy being part of a team and you love learning new skills and want the opportunity to further your career, then I cannot recommend customer services enough."
"I have been in customer services all of my life, but since having the opportunity to join the council, I have really felt that I achieve helping others.
With a knowledgeable and experienced team always at hand to help and advise, I have learnt so much already, enabling me to confidently advise others.
There is a great support network to make a real difference to the people in the local communities.
In this job you have to be able to deal with customers on all levels, help people help themselves, adapt quickly, be a team player but above all a great listener.
No two days are the same and I am really enjoying the opportunity!"
"I started my career within the customer services team over 13 years ago. As a young person new to the workplace and someone who never knew what they wanted to be when they grew up, the customer service team provided me with a solid foundation and understanding about all facets of local government, the wide range of services it provides and the customer first approach which I have taken with me throughout my employment.
Since joining the council I have been able to combine a personal passion for technology and its infinite uses to the IT services utilised. I have subsequently held several roles across the technology department and progressed to now managing the corporate systems team. Our purpose is to develop, enhance, administer and support key management information systems, aligning the current and future needs of the organisation and its customers to the right technology, ensuring they are delivered to the agreed standard.
To this day I continue to work closely with the customer services teams where I first started. I am able to reflect fondly on the journey I have been on and the opportunities I have been afforded throughout my time working within local government, customer services and the technology department."
“As a new starter to the council just over a year ago, I am thoroughly enjoying being part of the customer services team. I have learnt a substantial amount about all that the council has to offer starting at a district level for the first year, through the local government reorganisation as we have merged into the new unitary council for North Yorkshire.
Everyone is extremely helpful in the training process and beyond as there is always something new to learn each day. Customer services is a very varied job as no two days are the same with the diverse range of enquiries over the phone, face-to-face and via online channels. The days fly by with the varied enquiries, surrounded by supportive co-workers and the satisfaction that we have helped and assisted members of the public."
If you are looking for a career in local government, customer service is a great place to start. We are the front door to the whole organisation. This means that as a member of the customer service team you will learn about all the services we deliver for the citizens of North Yorkshire. You will have the opportunity to develop your skills and experience and progress your career whilst making a real difference to the health and wellbeing within your local community.
We are a forward thinking team keen to use technology to improve efficiency and deliver customer excellence. As part of the team, you will support customers over the phone but also online through web chat and social media.
As the customers' champion, you will share customer feedback and experience to help us shape and improve the service we provide.
We want you to work to live, not live to work. We want you to enjoy the things in life that really matter to you. This is important to us. We can offer you a varied and rewarding career with many opportunities to diversify your skills and potential progression to leadership, customer experience design, data and insight and technology.
When you join us you are entitled to our outstanding benefits and wellbeing plan as part of your position. Our holiday entitlement starts at 28 days rising to 33 days per year with continued service, plus public holidays. Up to ten days extra leave can be purchased at any time and you can also bank your additional time as flexi. You can also save for your retirement with our generous local government pension scheme with a 22.6% contribution from North Yorkshire Council.
You are also entitled to a huge range of discounts to help you save money across hundreds of the UK’s favourite high-street and online retailers.
We also have salary sacrifice schemes where you can spread the cost from your salary. These include:
North Yorkshire really is a stunning, vibrant county with safe communities and excellent education. Over the past two years the new national crime figures have revealed North Yorkshire to be the safest place in England. It is rich in heritage and culture with a backdrop of outstanding natural beauty, vibrant cities, market towns, quaint villages, stunning rural and coastal landscapes. We can also boast having three towns in the top ten of the UK Halifax quality of life survey.
If you are considering relocating to North Yorkshire, we provide a comprehensive relocation benefits package - subject to eligibility - and as a whole North Yorkshire offers some great employment opportunities for your family members along with a substantial number of good to outstanding performing schools. A simply stunning location to live and work, we really do have it all! Read our relocation policy for more information.
The county benefits from excellent road and rail links, with easy access via the east coast mainline, the A1(M) and A19. Leeds, York, Newcastle, Durham and Teesside are all easily commutable and London is just two hours away by train. North Yorkshire borders the Lake District, Lancashire, County Durham, and Yorkshire and Humber regions with all they have to offer.
You can find out more about what North Yorkshire has to offer on the No place like North Yorkshire website.
You can find lots of useful information on our advice page.
For an informal chat about opportunities available across the county, please send your CV to resourcingsolutions@northyorks.gov.uk or call 01609 535 585.