Website and telephone payments Friday 26 April
Our website and telephone payment systems are unavailable between 6pm and 10pm on Friday 26 April. You will not be able to pay for any council services on our website or over the phone during this time.
It is important for us to know your views on the services we provide and to have your assistance in making improvements.
We want to make sure that you have the opportunity to have your say and to be more actively involved if you want to.
You have a right to influence decisions which are made on your behalf, which is why we have developed the following promise:
We will:
- co-ordinate engagement across the council so that you are not asked the same questions again and again
- not share personal information without asking you, unless required by law
- make sure we tell you about opportunities to have your say
- make sure we give you the opportunity to get involved in making decisions when that is appropriate
- be clear about what can be changed, and if it can't, why not
- feed back to you what has been said and what we are going to do as a result
- use plain English and keep our information jargon free
- offer our information in different formats, for example, on CD or large print where that is appropriate
- make sure we include people who want to be involved, and that everyone has a real opportunity to tell us what they think
Ways to get involved
There are numerous ways for you to get involved, find out how decisions are made in your area and have your say about the services you receive:
- view and take part in current consultations
- view the results of, and actions arising from, previous consultations
- contact your local councillor
- find out more about your local parish and town councils
- Attend an area constituency committee - we have established six area consistency committees, each of which deals with elements of council business within their area. Read minutes, agendas and reports of area committee meetings
- visit our petitions pages to find out more about this method of letting us know your concerns
- tell us where we can improve using our complaints procedure
- understand how scrutiny works and how council decisions are made
Children and young people
NY Voice supports children and young people to have their voices heard.
Health and adult services
Community engagement is a high priority for health and adult services, because we want to deliver, whether directly or commissioned, excellent services that meet the needs of individuals and communities. We believe that working with people is essential to understanding what those needs are and how services should be shaped.
We want to help people to stay healthy and well in their own communities. We want to work with people and communities to make sure this support is available, from services and from within their local community.
For information about some of the groups we work with regularly, please visit North Yorkshire Partnerships.